Customer Service Representative [German / Portugese languages] | F / M

Superprof; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An educational technology company in Paris seeks a customer relations expert proficient in German, with knowledge of Portuguese and English. You will manage communications via email and social networks, provide product insights, and troubleshoot issues. The role offers a full-time position, new equipment, and an engaging international work environment.

Prestations

€200 welcome course

New equipment provided

Workshops and events

Alan Mutual Insurance

Swile Card

Qualifications

• Excellent oral and written communication in German.
• Customer relations expertise and problem identification.
• Ability to work autonomously and adapt to challenges.

Responsabilités

• Handle incoming and outgoing communications via email, telephone, and social networks.
• Provide product expertise and identify customers' needs.
• Share recurring issues with technical teams to enhance service.

Connaissances

Perfect spoken and written German

Working knowledge of Portuguese

Working skills in English

Expertise in Customer Relations

Oral communication skills

Writing skills

Proactive attitude

Adaptability to new tools

Knowledge of online marketing

Description du poste

Your main task is to handle incoming and outgoing contacts and communications by providing a quality response via the following channels :

• e-mail
• telephone
• social networks

You will also provide your expertise on our products and solutions, and identify any anomalies encountered in order to provide the best possible response to customers’ needs.

Thanks to your experience, you are able to identify recurring malfunctions and deviations and share them with the technical and operational teams.

More generally, working at Superprof means above all :

• Working in a caring and stimulating environment
• Working with people who are passionate, curious, dynamic, innovative and open-minded
• Joining an international team of over 40 nationalities
• Work and challenge yourself on projects that have a real impact on our partners and customers.

Our offer :

• Full-time position based in Paris in the 11th arrondissement
• New equipment including a laptop, monitor, headset and all the other accessories you need to work at your best.
• A free €200 welcome course to use on our platform
• Events and workshops organised for our teams
• Alan Mutual Insurance and Swile Card
• An ideal working environment with an excellent working atmosphere within an international team

Your profile :

• Your spoken and written German is perfect.
• Working knowledge of Portugese is a plus.
• working skills in English a plus.
• You have recognised expertise in Customer Relations.
• You have great oral communication and writing skills (friendly and empathetic).
• You like a challenge, you are curious and have a real desire to learn.
• You know how to be proactive and work autonomously.
• You are adaptable, as our tools and strategies evolve rapidly.
• You have knowledge of online marketing, internet culture and the fundamentals of web communication.