Customer Service Representative - Full Time (8 months fixed contract)

Hispanic Alliance for Career Enhancement; Paris; Sur place; EUR 15 000 - 25 000; Temps partiel

Résumé du poste

A leading airline company in France is seeking a part-time Customer Service Agent to assist passengers with check-in, boarding, and inquiries. Responsibilities include ensuring customer satisfaction, processing documentation, and providing professional service. Candidates must be fluent in English and French, hold a High School Diploma, and be legally authorized to work in France. The role is crucial for maintaining smooth operations and requires flexibility. Competitive health benefits are offered.

Prestations

Top-tier health and wellness benefits

Extensive travel opportunities

Qualifications

• Must be fluent in English and French (written and spoken).
• Must be legally authorized to work in France/EU without sponsorship.
• Reliable, punctual attendance is an essential function of the position.

Responsabilités

• Checking-in and processing of passengers and baggage onto flights.
• Ensuring that passengers have valid documentation for travel.
• Meeting and boarding flights, assisting passengers as required.

Connaissances

Outstanding customer service skills

Confident communication skills

Keyboard skills

Formation

High School Diploma or equivalent

Description du poste

Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

As the face of our customer, here's what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what's next with us. Let's define tomorrow together.

Please submit resume/CV in English.

Job Overview and Responsibilities

• Checking-in and processing of passengers and baggage onto flights
• Ensuring that passengers are in possession of valid documentation for travel
• Meeting and boarding flights, assisting passengers wherever required
• Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
• Professional service to our customers, both internal and external

This is an 8 month fixed contract This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications

• High School Diploma or equivalent secondary school certificate
• A proven track record of reliability
• Professional image and appearance
• Outstanding customer service skills
• Confident communication skills
• Must be fluent in English and French (written and spoken)
• Keyboard skills
• Must be at least 18 years of age
• Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• This is a part time position
• Must be legally authorized to work in France/EU for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Previous airline/airport operations experience
• Fluency in other European languages