Customer Service Agent - Shop (m/f/d)

Flix; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading travel company is seeking a Shop Assistant for their busy station in Paris. In this full-time seasonal role, you'll provide personalized travel experiences, manage ticket sales, and ensure smooth operations. Ideal candidates have customer service experience and are fluent in English and French. Join a dynamic team focused on making travel accessible and sustainable.

Prestations

12 free Flix vouchers

12 discount vouchers for friends & family

Confidential counselling access

Language classes and training courses

Qualifications

• Experience in hospitality, transport, tourism, or customer-facing roles preferred.
• Fluency in English and French required.

Responsabilités

• Support passengers with tailored travel options.
• Welcome and guide travelers at Paris bus stations.
• Coordinate coach departures and arrivals.
• Manage ticket sales and refunds.

Connaissances

Customer service

Communication

Digital tools usage

Resilience under pressure

Teamwork

Description du poste

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech‑driven approach to making travel more accessible, sustainable, and affordable.

Join our passionate on‑site operations team in Paris – Europe’s largest long‑distance bus station – where we help thousands of people move smart and sustainably every day. You'll be part of the local frontline team that ensures our passengers have a smooth, friendly and professional travel experience.

As a Shop Assistant at Flix, you can make an impact by creating smooth, personalized travel experiences for our passengers at Europe’s busiest bus station. You’ll be the face of Flix in Paris shops, helping travelers, managing departures, and promoting our green mobility mission.

About The Role

• This is a seasonal full‑time position starting as soon as possible and limited until January 4, 2026.
• Support passengers with tailored travel options and promote FlixBus products and services.
• Welcome and guide travelers at Paris bus stations.
• Coordinate coach departures and arrivals in close collaboration with drivers and operations.
• Monitor and report service‑impacting issues (e.g., delays, competitor activity, security).
• Manage ticket sales and refunds, including cash desk responsibilities.
• Actively respond to disruptions and assist passengers on‑site.
• Use digital tools (apps, tablets) to ensure operational efficiency and passenger support.

About You

• No formal education required; experience and customer passion matter most.
• Ideally, 1+ year of experience in hospitality, transport, tourism, or customer‑facing roles.
• Fluent in English (French also required).
• Strong communication and interpersonal skills.
• Comfortable using digital tools and handling on‑site tasks.
• Resilient under pressure, service‑oriented, flexible, team player.
• Experience in sales or cash handling is a plus.

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert‑led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career.

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture – giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!