Customer Operations/ Travel Consultant F/H

Japan Experience; Usseau; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A European tour operator specializing in Japan is seeking a Customer Operations / Travel Consultant. The role emphasizes customer service and sales, requiring at least one year of experience in a similar position. Candidates should have traveled to Japan and possess strong communication skills in Italian and English. Additional responsibilities include handling bookings and managing customer inquiries, contributing to sales activities, and providing excellent service.

Qualifications

• Degree or qualification in business or travel.
• Experience travelling in Japan.
• Must have visited Japan at least once.
• Eligible to work in Europe.
• At least one year in a similar role.

Responsabilités

• Process customer inquiries and bookings.
• Manage customer and supplier invoicing.
• Handle shipping and office procurement.
• Liaise with the operations team for bookings.
• Deliver high levels of customer service.

Connaissances

Customer service

Sales

Attention to detail

Multitasking

Problem solving

Knowledge of Japan

Communication

Formation

Degree in business or travel agencies

Outils

Google Drive

Common internet applications

Description du poste

Japan Experience

Founded in 1981, Japan Experience is the first European tour operator to specialise exclusively in Japan. Our mission is to become the leading brand for anyone wishing to visit the country. Our headquarters are in Paris, with offices in Tokyo, London, Berlin, Madrid, and Milan.

The role focuses primarily on customer service, with an additional contribution to sales.

Customer Operations / Travel Consultant

Customer Service Support

• Processing customer enquiries (in person, by email and over the telephone)
• Processing customer bookings, cancellations and amendments
• Processing driver license translations (booking, shipping, troubleshooting)
• Managing customer and supplier invoicing
• Promotion and upselling of catalogue services and products
• Dealing with customer issues and complaints
• Customer after sales related financial activities (Processing payments, refunds and credit notes)

Back-Office Services (Production)

• Stock management (maintain adequate levels of stock/supplies)
• Office procurement (anticipate and secure availability of stock/supplies)
• Manage daily exports (organise shipping and office pick-ups)
• Resolve any production issues (ID Checks, lost products, delivery issues)
• Dealing with shipping carriers and suppliers (domestic and overseas)

Sales Activities

• Effective management of sales enquiries
• Liaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities (Processing cancellations and amendments)
• Arrange and deliver top quality and complex itineraries
• Cross selling and upselling of all JE services and products
• Ensure client expectations are met, providing expert advice
• Excellent knowledge of Japan as destination
• Deliver high levels of customer service
• Representing the company during B2C and B2B events

Profile

• Degree, national qualification or successful completion of an apprenticeship in business or travel agencies.
• Experience travelling in Japan
• Must have been to Japan at least once
• Eligible to work in Europe
• Lives within commuting distance of the office
• This is not a remote position
• At least one year of experience in a similar role on either B2B or B2C environments.

Language Skills

• Italian: Native or proficient
• English: Advanced (Business conversational level)
• Spanish: Advanced (Business conversational level)

Technical IT Skills

• Google drive and documents
• Internet common applications

Destination Knowledge

• Good knowledge of Japan (Prefectures, infrastructure, attractions)
• Awareness of Japanese culture and society
• Must have travelled in Japan.

Soft skills

• Reliable & punctual
• Attention to detail
• Excellent presentation and organisational skills
• Ability to prioritise workloads
• Target-driven and strategic attitude with the ability to work towards KPIs
• Strong problem solving and multitasking skills
• Flexibility to work evening and weekend shifts (if necessary)