Customer Insights & Satisfaction Lead

Europcar-Mobility-Group; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Europcar Mobility Group is seeking a Customer Satisfaction Manager to lead Voice of the Customer initiatives across Booking to Post-Rental stages. You will monitor CSAT/NPS, define quality targets, and drive cross-functional improvements with IT, Product, and country teams.

Fluent in English; experience in CX and continuous improvement is essential, with a Master''s in a stats-related field. Join a global mobility leader that values data-driven decision making and customer-centric culture,

Qualifications

• 5+ years in customer satisfaction, CX, or continuous improvement roles.
• Experience in consulting or operational improvement focused on CX/NPS.
• Master's degree with statistics exposure.

Responsabilités

• Promote a customer-centric culture across the organization.
• Monitor CSAT, NPS, and other KPIs from booking to post-rental.
• Lead cross-functional improvements with IT, Product, and country teams.

Connaissances

Customer Experience

Data Analysis

Project Management

Stakeholder Management

English Proficiency

Formation

Master's with statistics

Outils

MS Excel

PowerPoint

Google Slides

Description du poste

Europcar Mobility Group is seeking a Customer Satisfaction Manager to lead Voice of the Customer initiatives across Booking to Post-Rental stages. You will monitor CSAT/NPS, define quality targets, and drive cross-functional improvements with IT, Product, and country teams.

Fluent in English; experience in CX and continuous improvement is essential, with a Master''s in a stats-related field. Join a global mobility leader that values data-driven decision making and customer-centric culture,