Customer Insights & Experience Coordinator

Europcar International S.A.S.U.; France; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

NPS bonus schemes

Incentive plans

International environment

Resumo da oferta

Europcar Mobility Group is seeking a Customer Satisfaction Manager to champion the Voice of the Customer across the Group. You will design loyalty programmes, lead research initiatives, and manage customer satisfaction improvements by analyzing feedback and driving results through cross‑functional collaboration.

Based in France, you will report to the Group Head of Customer Satisfaction and help shape the Group Quality Policy, ensuring metrics like NPS and CSAT guide decision making and service

Qualificações

• At least 5 years of experience in customer satisfaction or continuous improvement.
• Experience in consulting or operational improvement focused on CX/NPS.
• Strong written and oral English; other European languages are a plus.
• Lean certification is an asset.

Responsabilidades

• Promote a customer-centric culture across the organization and advocate for customer satisfaction.
• Monitor and report on CSAT/NPS from booking to post-rental and provide actionable insights.
• Lead improvement projects to fix customer pain points and drive loyalty across brands/countries.
• Collaborate with Product/Tech and local country teams to implement customer-centric solutions.

Conhecimentos

Customer-Centric

Communication

Data Analysis

Project Management

Cross-functional

Formação académica

Master’s Degree with Statistics exposure

Ferramentas

MS Excel

PowerPoint

Google Slides

Descrição da oferta de emprego

Europcar Mobility Group is seeking a Customer Satisfaction Manager to champion the Voice of the Customer across the Group. You will design loyalty programmes, lead research initiatives, and manage customer satisfaction improvements by analyzing feedback and driving results through cross‑functional collaboration.

Based in France, you will report to the Group Head of Customer Satisfaction and help shape the Group Quality Policy, ensuring metrics like NPS and CSAT guide decision making and service