Customer Experts - French Speaking - Remote inGreece

Dila Recruitment; Strasbourg; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A recruitment agency specializing in customer support is seeking a Customer Support Specialist to work remotely from Greece. The ideal candidate must be fluent in French and have excellent communication skills in English. You will engage with customers via phone, chat, and email to ensure their satisfaction. The agency offers competitive monthly salary, relocation support, and various employee benefits including health care and training opportunities.

Prestations

Competitive monthly salary

Relocation support covering flight and accommodation

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

State of the art working premises

Qualifications

• Fluency in French is mandatory.
• Excellent communication skills in English are required.
• Ability to manage customer relationships with empathy.

Responsabilités

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure timely closure.
• Maintain high customer satisfaction and represent the brand.

Connaissances

Fluency in French

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge

Resourceful and able to multitask

Description du poste

Position: Customer Support Specialist

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring:

• Fluency in French
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas