Customer Experience Training Professional (BMS) H/F

Honeywell; Saint-Germain-en-Laye; Hybride; EUR 48 000 - 64 000; Plein temps

Résumé du poste

A leading technology solutions firm is seeking a Customer Experience Training Professional to design and deliver training programs, enhancing employee capabilities and driving exceptional customer experiences. This role requires 5 years of experience in a training or technical support function, particularly in Building Management Systems. Proficiency in English and French is essential, and knowledge of Honeywell products is a major advantage. This position operates on a hybrid schedule in Saint-Germain-en-Laye.

Qualifications

• 5 years working experience as a trainer, technical support engineer or technician in Building Management Systems.
• Experience on Honeywell Building Automation products is a strong plus.
• Proficient in English and French.

Responsabilités

• Design and deliver training programs to enhance employee capabilities.
• Set up structured training schedules and keep records of participants.
• Verify and test new products/software releases prior to release.

Connaissances

Training delivery

Building Management Systems

Technical support

Customer orientation

Problem-solving

Formation

Technical Degree in electrical/electronic engineering

Outils

Honeywell Building Automation products

LMS platform

Niagara

Description du poste

Customer Experience Training Professional (BMS) H/F

As a Customer Experience Training Professional at Honeywell, you will design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences, aligning with strategic goals.

You will report directly to our CX Training Supervisor/Manager and work from our Saint Germain en Laye location on a hybrid schedule.

Purpose of the Job

Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal projects & service resources.

Principal Responsibilities

• Set up structured training schedules, on a quarterly cycle, to be carried out within the assigned region.
• Attend relevant train the trainer programmes with the associated resources.
• Keep records of all trained participants along with up-to-date contact details on the MYHBU LMS platform.
• Ensure that regular training updates are carried out in conjunction with engineering & offering management.
• Liaise with sales, offering and technical support to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.
• Be proficient in all aspects of the products sold by the company and make sure that all support materials, demonstration, and test equipment are well maintained.
• Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines, aligning to the Entry into Service GDM.
• Keep in contact with key customers through sales to ascertain their training needs, review training requirements and verify that they are fully conversant with the company’s latest relevant products.

Principal Networks & Contact Links

Internal: Technical Support, Training Development, Engineering, Apprentices, Sales, Marketing & Offering Teams.

External: Distributors, Channel Partners, Consultants, Specifiers, End Users.

Key Performance Measures

• Full year-round training schedule.
• 95% ISAT (Instructor Satisfaction).
• 95% CSAT (Course Satisfaction).
• Achievement of department’s annual G&O’s.

Qualifications

Education

Technical Degree in electrical/electronic engineering or similar discipline. Software/PC programming experience desirable.

Work Experience

• 5 years working experience as a trainer, technical support engineer or technician in Building Management Systems (BMS).
• 5 years or more experience in the installation/configuration/programming of Building Management Systems (BMS).
• Experience on any of the Honeywell Building Automation products or brands (EBI, Temaline, DVM, CPO, Niagara) is considered a strong plus.

Technical Skills

• Electrical or Electronics Engineering background.
• Building Management Systems: Saia Burgess Controls (Beneficial), Centraline by Honeywell (Beneficial), Niagara (Beneficial).

Behavioural Competencies

Highly organized and structured approach, skilled at asking questions and listening to attendee feedback. Customer & solution orientated approach. Pro-active team player with focus on quality and a right first-time approach.

Language Requirements

• English and French.
• Any additional European language is a high plus.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, aviation, and energy transition. We provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Appliances, Electrical, and Electronics Manufacturing

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