Spécialiste et formateur technique produits respiratoires

MSA - The Safety Company; Châtillon-sur-Chalaronne; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

MSA - The Safety Company is looking for a respiratory products specialist based in Châtillon-sur-Chalaronne. This role involves providing technical expertise and training on breathing protection products both at the company's location and at client sites.

The ideal candidate will have 5 years of experience in PPE maintenance, strong communication skills, and a Bachelor's degree in a technical field. The position also requires knowledge of IT systems related to connected equipment.

Qualifications

• 5 years of experience in PPE maintenance.
• English proficiency at B2 level.
• Experience with connected equipment, servers, and network analysis.
• Knowledge of PPE regulations and standards.

Responsabilités

• Provide technical support and training to Customers and ASPs.
• Coordinate onboarding processes for Firegrid.
• Conduct audits of ASPs on PG01 service activities.
• Manage demo pool for sales representatives.

Connaissances

PPE maintenance

Training and communication skills

IT skills (connected equipment, servers)

Customer-centric mindset

Pneumatic technologies

Formation

Bachelor’s degree in technical, engineering or related field

Outils

Firegrid

Knowledge database systems

Description du poste

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose‑driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.

Responsibilities

The respiratory products specialist is our local expert for all breathing protection products and related topics – which includes connected products and associated software's (Firegrid). He/she trains our Authorized Service Partners (ASPs), Customers and inside teams (Technicians, Sales) on PG01 and provides them with technical support. He/she performs a broad range of services both in the workshop and at Customers’ locations on this range of products, in cooperation with the PG01 Smartcheck specialist and our Connected solutions specialist.

Training

• Attends the European or global PG01 “TtT” training sessions
• Builds the PG01 training modules in cooperation with the European S&S Training Manager
• Schedules training sessions based on: Customer demand + monitoring of the ASP certification file
• Organizes the sessions (rooms, accommodation for trainees etc)
• Actively cooperates with the admin team to provide them with the necessary data regarding training sessions administration: dates, names, content, times, quotations, conventions, passed tests, satisfaction evaluation, completion of the session, invoicing etc.
• Provides the training courses to Customers – including ASPs - in Châtillon - potentially at the Customer’s location
• Provides training courses to MSA technicians & Sales reps if needed

Technical Expertise and Support

• Builds the “knowledge database” of S&S in his area of responsibility in cooperation with PLMs, Marketing, R&E, Quality, etc…
• Gets or defines preventative maintenance programs on PG01 products
• Gets or defines maintenance procedures in relation to factories (check lists, tooling etc)
• Provides technical support to Customers / ASPs (potentially to MSA Sales reps & technicians) by phone, video call or even on site.
• Helps Customers/partners to investigate / fix issues on their installed base.
• Audits ASPs on their PG01 service activities – potentially helps on other PGs: technicity, tooling&equipment, processes, commercial offering, quality of services etc
• Provides market and customer insights to support product improvement.
• Supports Sales teams during pre‑sales (assists in tenders, participate in Customer meetings, presentations…) and post‑sales activities.

Test Benches/Connected Products

• Coordinates the onboarding process of Customers onto Firegrid
• Participates in setting up the connected solutions at Customers’ locations (in cooperation with the Smartcheck specialist when needed)
• Provides software upgrades, databases transfers etc at Customers’ locations
• Trains Customers to Firegrid
• Provides remote services: data analysis, reports etc depending on SLAs with Customers.

Additional Responsibilities

• Provides regular services on products returned by our Customers
• Manages and maintains the “demo pool” for Sales reps / tenders etc
• Performs specific investigations on Customer issues
• Helps handling Quality recalls - Supports Complex Warranty issues

Qualifications

Experience (required)

• 5 years in PPE maintenance
• English: B2
• IT: connected equipment, servers, networks, database analysis
• Safety, compliance, conformity, traceability culture/background
• PPE regulation / standards

Experience (preferred)

• Trainer / coach / teacher; excellent communication and training skills
• Customer‑facing activities + Customer mindset
• Pneumatic technologies

Education (required)

• Bachelor’s degree in technical, engineering or related field (BTS, DUT/BUT)

Travel

• Estimated 30%