Customer Experience / Support Representative - English Speaker

Sendinblue; Paris; Hybride; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A leading SaaS company in France is seeking a Customer Service/Technical Account Manager fluent in English. The ideal candidate will have 2+ years of experience and a strong ability to manage customer needs. The role includes driving customer strategy and collaboration across departments. The company offers a vibrant office atmosphere, generous perks like a monthly expense budget, 30 days of vacation, and remote work policies.

Prestations

Free fruits & drinks

125 Euro monthly budget for lunch and well-being

30 days of vacation

Flexible remote work options

Relocation package and visa sponsorship

Paid parental leave

Qualifications

• Fluent in English; 2+ years in Customer Service or Technical Account Manager role.
• Strong ability to manage and drive customers’ needs and strategy.
• Excellent presentation and communication skills.

Responsabilités

• Understand and manage customer needs.
• Drive customer strategy and provide technical support.
• Collaborate with all departments to resolve issues.

Connaissances

Fluent/native in English

2+ years in Customer Service or Technical Account Management

Understanding customers' needs

Excellent presentation and communication skills

Technical troubleshooting knowledge

Ability to resolve issues

Autonomy and curiosity

Description du poste

Overview

someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!

Who you are

• You are fluent / native in English
• 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company
• Strong ability to understand, manage, follow, and drive customers’ needs and strategy
• Excellent presentation, written, and oral communication skills
• Aptitude to explain and understand technical topics easily
• Ability to resolve issues and collaborate with all departments
• Autonomy, curiosity, and investigation are key in this position
• Knowledge oftechnical troubleshootingandAPIs is a plus
• Ability to speak other languages is a plus
• If you don’t meet all the requirements above but believe this opportunity matches your expectations and experience, we still encourage you to apply!

Why people love working at Brevo

• A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighbourhood; Free fruits & drinks & Snacks, Pizza Wednesdays, Monthly breakfasts & many other events and fun activities
• Practical perks for everyday balance : 125 Euro monthly budget to subsidize expenses like Lunch, Internet and well-being activities; Fully paid Urban Sports Club M Membership; Subsidized BVG ticket for public transportation; Budget to support your workspace at home
• Learning, every step of the way : Language learning with Babbel app
• Flexible for life : 30 days of vacation, 2 days of remote work per week and Work from Abroad policy; Relocation package and visa sponsorship for international talents
• Wellbeing that works : Second parental leave : 1 month of fully paid leave; Company pension plan subsidized by Brevo
• A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ committees

Our candidate journey

• Video call with Talent Acquisition
• Case study
• A debrief / interview with the Hiring Manager
• On Site Interview with our Heads of Customer Experience

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.At Brevo, we’re proud to be an AI-first company. Still, every application is carefully reviewed by a member of our team.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.