Customer Experience Specialist French Speaker

The Flex; Paris; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading rental technology firm is seeking a French-Speaking Customer Experience Specialist in Paris. This role involves providing excellent customer support, solving problems, and collaborating with teams to enhance guest experiences. Ideal candidates should have a strong background in customer service and be fluent in both French and English. Enjoy a flexible work culture that promotes career growth and competitive compensation.

Prestations

Competitive compensation + performance-based incentives

Remote-first, results-driven culture

Career progression opportunities

Qualifications

• Experience in customer service within hospitality, real estate, or tech-enabled platforms.
• Ability to listen and make people feel heard.
• Stay composed under pressure.

Responsabilités

• Respond to inquiries via email, chat, and phone in both French and English.
• Guide guests through the reservation and check-in process.
• Investigate and resolve issues efficiently.
• Document all interactions to improve service quality.
• Collaborate with operations and tech teams to enhance user experience.
• Identify opportunities to upsell stays.

Connaissances

Fluency in French

Fluency in English

Customer service experience

Strong communication skills

Organizational skills

Tech-savvy

Problem-solving mindset

Outils

PMS

CRM

Description du poste

About The Flex

At The Flex, we’re on a mission to revolutionize how the world rents.
We believe renting a home should be as seamless as buying something on Amazon — simple, fast, and borderless.

Powered by our proprietary Property Management System (PMS), The Flex enables effortless guest experiences and streamlined operations for property owners around the globe.

We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast‑paced environments, embrace ownership, and deliver excellence in everything they do.

Position Summary

As a French‑Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords.
You’ll ensure every interaction — from inquiry to check‑out — is smooth, efficient, and memorable.

You’ll handle communications, resolve issues, and use our in‑house technology to deliver world‑class service that reflects our commitment to operational excellence and customer delight.

This role is perfect for someone who is empathetic, detail‑oriented, and energized by helping people — someone who takes pride in turning challenges into great experiences.

💡 Key Responsibilities

• Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.

• Booking Assistance – Guide guests through the reservation, check‑in, and check‑out process using our PMS tools.

• Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, and solution‑driven approach.

• Knowledge Management – Accurately document all interactions, feedback, and resolutions in our system to improve service quality.

• Cross‑Team Collaboration – Work closely with the operations and tech teams to identify recurring issues, propose improvements, and enhance user experience.

• Upselling & Retention – Identify opportunities to upgrade stays or strengthen long‑term relationships with landlords and guests.

🧠 What We’re Looking For

• Fluent in French and English (both written and spoken).

• Proven experience in customer service, ideally within hospitality, real estate, or tech‑enabled platforms.

• Excellent communication and interpersonal skills — you know how to listen and make people feel heard.

• Strong organizational skills and ability to stay composed under pressure.

• Tech‑savvy — comfortable using PMS, CRM, or other digital support tools.

• A problem‑solving mindset with empathy, patience, and sharp attention to detail.

🌍 Why Join The Flex

• Be part of the revolution. Help us reshape the $4T global rental industry.

• Work with the best. Join a high‑performing, supportive international team.

• Grow fast. Real career progression opportunities as we expand globally.

• Earn what you deserve. Competitive compensation + performance‑based incentives.

• Live flexibly. Remote‑first, results‑driven culture — work from anywhere.

If you’re ready to join a company that’s redefining how people live, move, and rent — we’d love to hear from you.

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