Customer Experience Representative - Spanish (Hybrid Remote Policy)

Capijob; Provence-Alpes-Côte d'Azur; Hybride; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company in digital marketing software is seeking a Customer Experience Representative fluent in Spanish. The role involves managing customer inquiries, resolving issues, and ensuring excellent service. The position offers a hybrid work environment and various benefits, including flexible hours and health care coverage.

Prestations

Flexible working hours

Private health care coverage

Paid parental leave

Language courses budget

Relocation package

Qualifications

• Experience in customer management focusing on retention.
• Familiarity with email marketing is a plus.

Responsabilités

• Manage and resolve daily customer tickets.
• Respond professionally to all incoming client calls and emails.
• Provide an outstanding customer experience.

Connaissances

Customer Management

Email Marketing

Technical Knowledge

Description du poste

Customer Experience Representative - Spanish (Hybrid Remote Policy)

Sendinblue is the European leader in digital marketing software. We provide a comprehensive SaaS platform that includes email, SMS, Facebook ads, chat, CRM, and more. Our mission is to help companies build stronger customer relationships and grow their business through meaningful interactions.

We have a diverse team of over 600 employees from 67 nationalities, with offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, and Toronto.

Responsibilities

• Manage and resolve daily customer tickets
• Respond professionally to all incoming client calls and emails
• Resolve client questions and issues efficiently
• Handle escalations outside the department when necessary
• Report, analyze, and resolve system, client, and operational issues
• Provide an outstanding customer experience
• Develop client relationships and collaborate with the tech team to identify bugs
• Master emailing best practices, our platform, and available tools
• Gain technical knowledge of email marketing, including DNS records, HTML, and Sendinblue API

Preferred Experience

• Experience in customer management focusing on retention
• Familiarity with email marketing (a plus)
• Ability to adapt to a relaxed, international office culture
• SaaS experience (a plus)
• Interest in growing technical and professional skills

Benefits

• Flexible working hours and remote work up to 3 days/week
• Private health care coverage (70% covered by the company)
• RTT and bi-annual global company offsites
• Access to activities via Yuco platform
• Work's council benefits and referral program
• Paid parental leave (1 month)
• Language courses and Udemy courses budget
• Modern office in central Paris with free fruits, drinks, and activities
• Relocation package and visa sponsorship for international candidates

Sendinblue values diversity and inclusion, ensuring all applications are considered based on skills and merit. We promote work-life balance with flexible and hybrid working policies.