Customer Experience Representative - Spanish & French Speaker

Sendinblue; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading SaaS company in Paris is looking for a Customer Account Manager. The ideal candidate will have over 2 years of experience in customer service, be fluent in Spanish and French with proficiency in English, and possess strong technical troubleshooting skills. This role offers a collaborative work environment with opportunities for growth and various employee perks including flexible working arrangements and well-being support.

Prestations

RTT days off

50% public transport reimbursement

Working from home support

Private healthcare

Access to English classes

Qualifications

• 2+ years of experience in Customer Service or Technical Account Management, preferably in a SaaS environment.
• Strong ability to manage and drive customers’ needs.
• Excellent communication skills across different mediums.

Responsabilités

• Support and manage customer accounts effectively.
• Collaborate with various departments to resolve issues.
• Utilize problem-solving skills in technical situations.

Connaissances

Fluent in Spanish

Fluent in French

Advanced proficiency in English

Customer service expertise

Technical troubleshooting skills

Presentation skills

Description du poste

someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!

Who you are :

• You are fluent in Spanish and French and has an advanced proficiency in English
• 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company
• Strong ability to understand, manage, follow, and drive customers’ needs and strategy
• Excellent presentation, written, and oral communication skills
• Aptitude to explain and understand technical topics easily
• Ability to resolve issues and collaborate with all departments
• Autonomy, curiosity, and investigation are key in this position
• Knowledge of technical troubleshooting and APIs is a plus

Why people love working at Brevo :

• A place to grow together : Join an international team in a bright, collaborative office located in a vibrant neighbourhood.
• Practical perks for everyday balance : RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€.
• Learning, every step of the way : Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
• Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
• Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform
• A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.

Our candidate journey :

• Introductory call with the Talent Acquisition
• Case study
• Interview & debrief with the Associate Head of Customer Exeperience
• Final interview with the Senior Head of Customer Experience
• Reference Check

Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.