Customer & Department Assistant A320 Family Acceptance & Delivery (F/M)

Airbus; Goyrans; On-site; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing

Employee stock purchase plan

Extra days off

Health insurance

Extensive training / e-learning

Flexible working arrangements

Job summary

Airbus Operations SAS is seeking a Customer- and Department Assistant for the A320 Family Acceptance & Delivery in Toulouse. You will assist the Customer Acceptance and Delivery Department, coordinate customer meetings, manage offices, and promote HSE across sites in Toulouse and Hamburg.

The role requires 5+ years of customer exposure, strong IT skills with Gsuite and Airbus tools, and fluency in English and French.

Qualifications

• 5+ years of professional experience with customer exposure.
• Advanced office IT knowledge of Gsuite and Airbus IT tools.
• Experience in Health- and Safety management within a multilayer org.
• Professional, friendly, customer-focused and discreet handling of sensitive matters.
• Fluent English and French, both written and spoken.

Responsibilities

• Handle customer contacts, coordinate meetings and visits.
• Manage department offices at A320/A321 FAL perimeter and events.
• Promote and drive HSE practices across the team.
• Follow budgets, maintain confidentiality, and liaise with multi-national teams.

Skills

Customer exposure

Office IT

English and French

Multicultural collaboration

Tools

GSuite & Airbus tools

SAP

Travels & Expenses

Click n'Buy

Buyside

uVisit

myFM

Job description

Airbus Commercial Aircraft is looking for a Customer- and Department Assistant A320 Family Acceptance & Delivery (f/m) to join our Customer Acceptance and Delivery Department of the Customer Line A320 Family based in Toulouse, France. You will be part of a team developing a dynamic multicultural environment which requires a high level of agility and focus on providing quick pragmatic solutions to Airbus Customers. As part of the Customer Line A320 Family Toulouse, you will be involved in Customer Care Management, Department Assistance, and Health and Safety (HSE) Representation aiming at supporting Airbus Customers and guests at all levels within both final Assembly Lines in Saint Martin and Jean Luc Lagardère. Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

Customer Care Management:

Handling contacts with Customers and guests at all levels, planning/coordinating customer meetings & visits, managing customer offices in A320/A321 FAL perimeter, welcoming customers, acting as focal point for daily customer needs (admin/IT support), and coordinating with Customer Experience Management for site transitions.

Department Assistance:

Managing department offices in A320/A321 FAL perimeter (Saint Martin and Jean-Luc Lagardère), coordinating with FAL assistants and Customer hostesses, organizing logistics for events (seminars, workshops), managing calendars/agendas, buying office supplies, managing business trips/expenses, mail processing, correspondence, and filing.

Health and Safety (HSE) Representation:

Actively promoting and driving team competence on all health and safety matters, aligning HSE approaches for Customers with the Widebody Customer Line, and integrating HSE approaches within Customer Line A320 family (Toulouse and Hamburg) and local FAL.

Budget & Administration:

Follow up and control budget lines linked to office management, maintain strict confidentiality of sensitive material, and handle contacts with multi-national teams, company departments, and Employee Representatives.

Your boarding pass:

• + 5 years of professional experience and customer exposure (including experience in operational/industrial and corporate environments).
• Advanced office IT knowledge of Gsuite and Airbus IT tools (Travels & Expenses, Click n'Buy, Buyside, SAP, uVisit, myFM, etc.).
• Experience and competence in Health- and Safety Management within a multilayer organization.
• Professional, friendly, customer-focused, proactive, open-minded, tactful, and discrete in dealing with sensitive and confidential matters.
• Effective interpersonal skills, adaptable to all levels of the organization, strong time management, organizational skills, solution orientation, and ability to work independently.
• Both English and French language at negotiation level (written & verbal).

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Company:

Airbus Operations SAS Employment Type: Permanent ------- Classe Emploi (France): Classe E09 Experience Level: Professional Job Family: Administration / Documentation

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

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