Customer Care Team Lead

Sweep; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A sustainability data management platform is seeking a Director of Product Design to lead their design vision. The role focuses on building impactful design solutions that enhance sustainability for B2B customers. The ideal candidate will have at least 8 years of experience in product design, with proven leadership in B2B environments. This position offers a hybrid work model, allowing flexibility in personal and professional life.

Prestations

Hybrid work model

Joining a mission-driven company

B Corporation status

Qualifications

• 8+ years of experience in product design, with 5+ years leading design teams in B2B environments.
• Strong portfolio showcasing system-level design thinking across multiple touchpoints and customer journey stages.
• Deep expertise in design systems, interaction design, and information architecture for enterprise software.

Responsabilités

• Lead and develop the existing design team to maximize impact.
• Establish end-to-end design strategy across all touchpoints.
• Drive design operations excellence by identifying process inefficiencies.

Connaissances

Leadership

Communication

Problem-solving

Curiosity

Formation

8+ years of experience in product design

Outils

Modern design tools

Description du poste

Director of Product Design

Sweep is hiring a Director of Product Design to lead and scale our design vision, making sustainability a cornerstone of business success.

Sweep is on a mission to empower businesses to become forever companies by creating economic value while reducing their environmental impact and improving their social contribution.

Our comprehensive data management platform enables organizations to track, disclose, and act on their ESG performance so that sustainability becomes not just a goal, but a competitive advantage. At Sweep, we believe in innovation, integrity, and the power of data to create a more sustainable future.

This position is open to anyone living in the UK or France, near one of our offices in London, Paris or Montpellier as you’ll be expected to come to the office at least once a week.

The Product Design team ensures that Sweep's platform delivers intuitive, impactful experiences that solve complex sustainability challenges for businesses. We believe great design starts with deep customer problem understanding, then extends across every touchpoint of the user journey.

As Director of Product Design, you will lead the existing Product Design team to create design solutions that turn sustainability into a competitive advantage for our B2B customers. You'll organize and optimize the team to meet Sweep's evolving needs.

You will sit within the Product Department, reporting directly to the VP of Product.

Key Responsibilities

• Lead and develop the existing design team (5 persons) to maximize impact, fostering problem-first mindsets and customer-centered approaches.
• Establish end-to-end design strategy that considers user experiences across all touchpoints, from initial discovery to ongoing platform engagement.
• Champion problem-discovery approaches, ensuring the team deeply understands customer challenges before exploring design solutions.
• Drive design operations excellence by identifying and addressing process inefficiencies, streamlining workflows, and leveraging tools to maximize team impact.
• Collaborate closely with Product Management, Engineering and Growth teams to translate complex B2B sustainability requirements into simple, actionable interfaces.
• Build and evolve Sweep's design system to ensure consistency, accessibility, and scalability across the platform.
• Foster a culture of curiosity and innovation, encouraging experimentation, user research, and continuous learning within the team.
• Measure and communicate design impact through metrics that demonstrate how design drives customer satisfaction, retention, and business growth.

What you’ll bring

Qualifications

• 8+ years of experience in product design, with 5+ years leading design teams in B2B environments
• Proven track record of designing and shipping impactful B2B SaaS products that solve complex business problems
• A strong portfolio showcasing system-level design thinking across multiple touchpoints and customer journey stages
• Deep expertise in design systems, interaction design, and information architecture for enterprise software
• Strong proficiency in modern design tools, prototyping workflows, and design operations
• Experience leading cross-functional teams and working in close partnership with product and engineering
• Demonstrated experience in streamlining design processes and optimizing team workflows for efficiency

Nice to have

• Previous experience working on ESG related topics
• AI fluency including both designing AI-powered user experiences and leveraging AI tools to enhance design workflows and productivity
• Experience working in a SaaS company ideally in the B2B Enterprise space
• Fluency in French is a strong plus. In German, Spanish, Italian or any other language greatly appreciated.

Qualities

• You're a natural leader who brings people together, keeps the big picture in mind, and stays cool when design challenges get complex
• You're a great communicator who can explain design decisions clearly and get everyone on the same page, whether you're talking to engineers or executives
• You're an excellent listener who really hears what customers are struggling with and what your team needs to succeed
• You're always looking to improve things and aren't afraid to question how things are done to find better ways to work
• You stay positive under pressure, handle competing priorities well, and keep the team motivated when things get hectic
• You're genuinely curious and love digging into tricky problems to come up with creative solutions
• You care about the mission and connect with Sweep's goal to drive meaningful environmental and business impact

Copy that. And what’s in it for me?

You will be joining an exciting young business that has the humble ambition to change the world. With a proven track record in starting companies, we’re planning to hit the ground running and have an impact fast. Joining this journey right at the beginning allows you to really help shape our path.

Our hybrid work model, with hiring focussed around our head offices in Paris, London and Montpellier, allows us to balance our personal and professional lives while staying connected and engaged with colleagues and clients.

We’re big believers in creating successful businesses that are good for everyone, including society and the planet. That’s why we have a B Corporation status.

We think this will be the ride of our lives. And maybe yours, too.

About Sweep

Sweep is a sustainability data management platform. Though our primary focus is on environmental action, Sweep supports clients with all ESG goals, including waste reduction, water usage, biodiversity impacts, social equity and transparency in governance.

We’re building a business that’s good for everyone, including society and the planet. That’s why we have B-Corp status and are an entreprise à mission, with our own committee that helps us keep to our manifesto.

We’re committed to building an inclusive company, with a diverse group of talented people who all feel valued, feel like themselves, and thrive.

Founded in 2020