Customer Care Sales (H/F)

BYD Europe; Courbevoie; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Competitive remuneration

Team building events

Contribution to zero-emission goals

Job summary

BYD France is seeking a motivated professional to lead customer care and complaint management for vehicle sales, orders, delivery, and after-sales experiences.

You will coordinate with Sales, Operations, and Finance, drive actions with dealers, monitor resolution times, and contribute to Sales NPS improvements while advancing zero-emission transportation in France.

Qualifications

• 3+ years of experience in customer care or automotive retail.
• Good understanding of automotive sales and dealer network operations.
• Fluent French and professional English.

Responsibilities

• 1. Manage customer complaints related to vehicle sales, orders, delivery, pricing and sales experience.
• 2. Work transversally with Sales, Training, Operations and Finance teams to resolve customer issues.
• 3. Monitor complaint resolution quality and customer satisfaction and drive improvements.
• 4. Track customer complaints, resolution times and case closure; report findings on a regular basis.

Skills

Customer care

Complaint management

Cross-functional coordination

Problem solving

Customer-focused

Job description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

About the Department:

For BYD France , we are looking for a new colleague with enthusiasm . You have a structured and accurate way of working. In addition, you fit in a dynamic environment and you have a solution-oriented attitude.

Key Responsibilities

• 1. Sales Complaint Management
  - Manage customer complaints related to vehicle sales, orders, delivery, pricing and sales experience.
  - Ensure timely investigation, resolution and follow-up of customer cases.
  - Handle escalated and sensitive customer complaints.
• 2. Cross-Functional Coordination
  - Work transversally with Sales, Training, Operations and Finance teams to resolve customer issues.
  - Coordinate with the dealer network to ensure effective complaint handling and corrective actions.
  - Identify process gaps and drive improvements across departments.
  - Ensure clear ownership, accountability and timely resolution of customer complaints.
• 3. Customer Satisfaction & Quality Improvement
  - Monitor complaint resolution quality and customer satisfaction.
  - Identify recurring complaints and support preventive actions.
  - Contribute to Sales NPS improvement and customer experience initiatives.
• 4. Reporting & Performance Monitoring
  - Track customer complaints, resolution times and case closure.
  - Prepare regular reports and .
  - Follow up on corrective actions with internal teams and dealers.

Skills, Qualifications, and Experience Required:

• - 3+ years of experience in customer care, complaint management or automotive retail.
• - Good understanding of automotive sales and dealer network operations.
• - Strong cross-functional coordination and problem-solving skills.
• - Ability to influence stakeholders without direct hierarchical authority.
• - Customer-oriented, proactive and results-driven.
• - Fluent French and professional English.
• - Complaint resolution time and closure rate
• - Customer satisfaction and Sales NPS
• - Dealer responsiveness
• - Cross-functional action completion
• - Reduction of recurring

We Offer:

• Competitive remuneration based on performance and experience.

• Opportunities for department and company-wide team building events.

• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location: France
Type of Employment: Full-time