Customer Care Operations Intern (EN & FR Speaker)

MakiPeople; Paris; Hybride; EUR 13 000 - 20 000; Plein temps

Avantages offerts par ce poste

Hybrid work policy

Lunch card

Office in Paris

Team socials

Supportive environment

Résumé du poste

MakiPeople is seeking a Customer Care intern to support our AI-powered HR platform in Paris. You will work with Solène, Roisin, and outsourced agents to deliver exceptional user experiences for recruiters and candidates.

You’ll handle empathetic problem-solving, help analyse interaction data with Excel, and craft helpful, brand-aligned Help Centre content. This role offers hybrid work and growth in a fast-paced environment.

Qualifications

• Strong passion for AI and HR tech.
• Strong analytical mindset to interpret data and drive decisions.
• Proactive and innovative approach to challenges.
• Exceptional customer service and communication skills.
• Excellent writing skills for clear guidance and docs.
• Proficient with Google Sheets and/or Excel.
• Fluency in French and/or English (native FR or EN or both).

Responsabilités

• Problem-solving with empathy for escalated tickets from outsourcing partners.
• Analyse data to identify trends and opportunities for service improvement using Excel.
• Create and refine Help Centre articles reflecting our tone of voice.
• Communicate daily with internal teams and external collaborators, including outsourcing provider.
• Contribute to building and deploying AI-driven customer support agents.

Connaissances

AI & HR tech passion

Analytical mindset

Proactive & innovative

Customer service skills

Strong writing skills

Excel/Sheets proficiency

Bilingual FR/EN

Outils

Intercom

Slack

Notion

Description du poste

Job Description

Customer Care at Maki

At Maki, our Customer Care team is the heartbeat of our customer experience helping recruiters and candidates navigate their journey with us. As the first point of contact, you'll play a key role in building trusting relationships between Maki and our clients.

You’ll be joining Solène and Roisin, along with our outsourced agents, to provide exceptional support and ensure a seamless experience for our users.

What You'll Do

No two days will be the same! Your responsibilities will include:

• Problem-solving with empathy – Address the most complex customer and candidate tickets that have been escalated from our outsourcing provider.
• Optimising customer support – Analyse customer interaction data to identify trends, insights, and opportunities for service improvement, with strong Excel skills to support the Care team in delivering exceptional support experiences.
• Creating support materials - Write and refine Help Centre articles that reflect our brand’s tone of voice clear, friendly, and helpful making sure our recruiters and candidates feel supported and empowered at every step of their journey.
• Engaging with teams - Stay on the ball through communicating daily with other teams in the company as well as external collaborators, such as our outsourcing provider.

Beyond day-to-day tasks, you will be asked to contribute to the future of MakiPeople in this AI-era and work on building and deploying AI-driven customer support agents.

What we are looking for

Must-haves

• Strong passion for AI and HR tech
• Strong analytical mindset – able to interpret data and make strategic decisions
• Proactive & innovative – excited to tackle challenges with creative solutions
• Exceptional customer service & communication skills – able to build strong relationships
• Excellent writing skills
• Proficiency with Google Sheets and/or Excel
• Ability to thrive in a fast-paced environment
• Either native French or English speaker;

and C1 proficiency in French or English too.

Nice-to-haves

• Experience working with AI-driven tools
• Fluency in additional languages
• Experience with our tools: Intercom, Slack and Notion

A note on diversity @MakiPeople

“Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Your progression with us

• Make a Real Impact: As part of our small, dynamic team, your contributions will have a direct and visible impact on the company’s success. Your work truly matters here.
• Unlock Career Growth: With plenty of learning and development opportunities, this is your chance to grow your career in autonomy, problem-solving, process design, innovation, and client management.
• Ambitious Futures Welcome: We value ambition and are excited to support your journey toward more senior roles as you grow and as new opportunities emerge within the company.
• Shape Your Path: We are committed to supporting your career evolution, offering flexible “transversal” mobility opportunities tailored to your aspirations and goals within the organisation.

Your benefits

• A competitive intern salary
• A flexible working policy (hybrid, full-remote (if permitted by school))
• A lunch card with a dedicated monthly budget
• Team socials (weekly lunch & drinks, quarterly MakiDays)
• Morning offices located in Silicon IX, if based in Paris
• A supportive working environment

Join us at Maki

Our vision

Give human resources more-than-human powers.

Our mission

Build the conversational AI agent that liberates HR teams, advances organizations, and expands human potential.

Our values

We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

• Play to Win - Our ambition is limitless. We relentlessly aim for the top, pushing forward to be number one.
• Push the Boundaries - Innovation drives us. We adapt, evolve, and set new standards to redefine whatʼs possible.
• Trust is Earned - Trust is our foundation. We hold ourselves to the highest standards of transparency, security, and responsibility.
• Embrace Intensity - Speed and precision define our approach. We execute with urgency, focus, and purpose to create immediate, tangible impact.
• Stronger together - We succeed as one. Collaboration, shared purpose, and collective ownership are at the heart of our progress.