CSR-Order Fulfillment Coordinator

The Gund Company; Marques; On-site; EUR 36,000 - 48,000; Full time

Job summary

The Gund Company is seeking an Order Fulfillment Specialist to manage the process from quote to delivery, ensuring customer requirements are met and orders are fulfilled accurately.

You will work across ERP-CRM systems, coordinate with production and sales, and strive for timely, precise responses to customer inquiries. Strong communication, math skills, and English proficiency are essential.

Qualifications

• Bachelor degree in business or equivalent with 4+ years of experience.
• Proficiency in English at B2 level is required or preferred.
• Experience reading and interpreting technical drawings.

Responsibilities

• Manage the Order Fulfillment Process with precision and efficiency for the customer.
• Navigate ERP-CRM to enter quotes and customer orders and update records.
• Proactively follow up on quotes to earn customer business.
• Respond to customer inquiries and quotes promptly and completely.
• Build relationships with the customer base to understand requirements and drive additional business.
• Coordinate with Production to obtain accurate job cost estimates and adjust quotations as needed.
• Manage customer inventory requirements via Purchase Requisition Process.
• Assist with RMAs, NCMS and DDB Red Cards regarding customer complaints.

Skills

Customer communication

ERP/CRM navigation

MS Office

Math aptitude

Reading technical drawings

Education

Bachelor Degree in Business or equivalent

Tools

ERP/CRM software

Windows OS

Job description

Overview

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do!

The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business

Job Type

Full-time

Description

Overview

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do!

Job Summary

Manage the Order Fulfillment Process to insure the complete satisfaction of the customer’s requirements. Second of three levels of customer service work. Receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, quoting, product or service. Representative require limited supervision.

Summary of Essential Job Responsibilities:

• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
• Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
• Proactively follow up on quotes to understand what it will take to earn customer business
• Accurately respond to customer inquiries and quote requests in an expeditious and complete manner. Follow up on all opportunities for growth in our customer relationship.
• Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
• Coordinate with the Production Department to obtain accurate job cost estimates. Follow up on job cost performance using gross margin reports and make necessary quotation adjustments for repeat business.
• Manage customer inventory requirement through use of Purchase Requisition Process
• Assist with RMA’s, NCM’s and DDB Red Cards regarding customer complaints.

Requirements

Qualifications & Competencies:

• Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.
• Ability to establish and improve company procedures for using our software system to efficiently manage the order fulfillment process.
• Proficiency with Windows based software including Microsoft Office Applications.
• Basic to intermediate math aptitudes and a detail oriented information processing capability.
• A college degree in business or equivalent experience with formal training, preferred.
• Experience with reading and interpreting technical drawings preferred

Required Experience & Education:

• Requires Bachelor Degree i.e. Administration, Industrial, mechanical engineering, reading, communication, math and problem solving skills with 4+ years’ experience.
• Strong math skills and a detail oriented information processing capability.
• A college degree in business or equivalent experience with formal training, preferred.
• Proficiency English B2

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers; talk and hear.

Work Environment

The work environment is typical of most office environments; occasionally, the position will be required to be on the manufacturing floor. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.