Critical Environment Program Manager

Microsoft; Marseille; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading technology company seeks a CO+I Critical Environment Program Manager to oversee data center operations and service delivery in Marseille. The successful candidate will manage compliance, operational efficiency, and program-related responsibilities while fostering positive team dynamics and mentoring opportunities. This role demands strong project management skills and the ability to maintain cost adherence alongside safety standards.

Qualifications

• Experience in data center operations and program management.
• Ability to manage costs while ensuring service quality.
• Strong communication and relationship management skills.

Responsabilités

• Ensure compliance with data center policies and oversee daily operations.
• Maximize Critical Environment availability with efficiency initiatives.
• Participate in Root Cause Analysis (RCA) processes and safety adherence.

Connaissances

Program Management

Data Center Operations

Cost Management

Safety and Security Compliance

Description du poste

Responsibilities

As a successful CO+I Critical Environment Program Manager, your success will be measured by:

Data Center Operations

• Ensuring compliance with data center business units and service-level policies.
• Engaging with appropriate teams and resources to execute tasks or projects.
• Managing programs associated with your area of responsibility.
• Demonstrating conscientiousness on cost adherence, maintaining reasonable costs, and contributing to staying within budget.
• Following and adhering to safety and security policies and procedures, reporting issues immediately.
• Participating in Root Cause Analysis (RCA) processes as appropriate.

Service Delivery

• Maximizing Critical Environment (CE) availability in collaboration with landlord partners at leased data centers and ensuring operational efficiency.
• Overseeing day-to-day operations and maintenance of mechanical and electrical equipment, including review of MOP/SOP/EOP, RCAs, FMEAs, change governance, and risk mitigation.
• Reducing high-impact and human-error CE incidents year over year.
• Delivering on cost and energy efficiency initiatives.
• Supporting delivery of the data center’s Emergency Preparedness and Response plans and acting as an escalation point for facilities issues.
• Coordinating, planning, scheduling, and supervising CE audits and compliance verification.
• Ensuring routine reporting for power, temperature, humidity, and SLA monitoring.
• Establishing strong relationships with engineering groups and landlord partners, contributing to MBRs and QBRs.
• Collaborating with regional and global peers to share best practices across the data center portfolio.

Data Center Work Environment

• Sharing best practices and assisting others in learning roles, processes, and procedures.
• Providing mentorship and seeking training opportunities for career growth.
• Suggesting risk reduction and process improvements based on expertise.
• Contributing to a positive team environment and participating constructively in meetings and collaborations.

Ownership

In alignment with management priorities, holding yourself accountable for service quality, customer experience, safety, security, and customer service. Supporting escalation of issues to the appropriate owner.