Copy of Customer Success & Account Manager – FR & EMEA

Sociabble; Lyon; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international SaaS company is looking for an Account Manager in Lyon. You will manage strategic accounts across EMEA, focusing on customer satisfaction, retention, and growth. The ideal candidate has a strong background in sales and account management with expertise in navigating long and complex sales cycles. Fluency in English and French is mandatory. The role offers a hybrid work environment with various benefits, including healthcare and flexible work arrangements.

Prestations

Healthcare

Transportation coverage

Edenred restaurant vouchers

Vacation bonus

RTT

Leeto benefits platform

Qualifications

• 4+ years of hands-on experience as an Account Manager with project management exposure.
• Experience managing the full sales cycle including renewals, upsells, cross-sells, and negotiations.
• Ability to manage multiple complex projects simultaneously in a fast-paced environment.

Responsabilités

• Grow revenue by securing renewals and identifying opportunities.
• Act as a trusted advisor to clients, understanding business challenges.
• Oversee project support across all project phases.
• Coordinate with the DPM to ensure a productive working environment.

Connaissances

Account management

Sales expertise

Stakeholder engagement

Fluent in English (C1)

Fluent in French (C2)

Formation

University degree in commercial, digital, or engineering fields

Description du poste

Overview

Company description not provided as a separate item. Sociabble offers an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement. International since day 1, with offices in Paris, Lyon, Boston and Mumbai. The company focuses on simplicity, kindness, respect, exemplarity, fairness, and trust, and fosters a mentoring culture among a mix of experienced and junior professionals.

You will thrive at Sociabble if you enjoy new technologies, the world of SaaS and digital transformation, and want to work in a constantly evolving environment. The team values international, transparent environments where everyone can learn and be heard.

Job Description

Role: Account Manager

Location: EMEA & FR; responsible for the business strategy and development of the Mid-Market client portfolio. Mission focuses on customer satisfaction, retention, and growth of strategic accounts by aligning client challenges with Sociabble’s solutions.

You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT) and oversee the customer lifecycle from onboarding to partnership development, working with a Digital Project Manager and liaising with Product teams. The role is structured around four pillars:

• Account management
  • Grow revenue by securing renewals and identifying opportunities
  • Build a network within accounts and develop high-level strategic relationships with key decision-makers
  • Manage the full sales cycle among existing clients, from needs identification to tailored solutions, proposals, negotiations, and closing
• Strategic advisory
  • Act as a trusted advisor to clients, understanding business challenges and guiding engagement strategies related to communication and advocacy
  • Define the Success Plan with the DPM and align with the client’s goals
  • Lead regular check-ins and steering committees with the client’s project team and executives
• Driving Sociabble deployment & adoption
  • Oversee project support led by the DPM across all project phases
  • Ensure project actions align with the client’s long-term needs
  • Relay client feedback to Product teams to contribute to improvements
  • Suggest internal process enhancements to optimize the customer experience
• Inspire, manage & share knowledge
  • Coordinate with the DPM to ensure clear responsibilities and a productive working environment
  • Model Sociabble’s values and foster excellence and collaboration

Qualifications

The ideal Candidate

Education & experience

• University degree in commercial, digital, or engineering fields
• 4+ years of hands-on experience as an Account Manager with project management exposure
• 3+ years of experience handling international EMEA / FR clients

Sales & account management expertise

• Strong background in long and complex sales cycles, using various methodologies
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Full sales cycle experience: renewals, upsells, cross-sells, and negotiations

Languages & work style

• Fluent in English (C1) and French (C2) – mandatory
• Highly autonomous, self-motivated, and results-driven
• Strong team player, able to collaborate across teams
• Proactive mindset, taking initiative and anticipating client needs

Stakeholder engagement & client relations

• Skilled at engaging with C-level executives, HR Directors, and Project Managers
• Ability to build and maintain long-term strategic relationships with large accounts
• Strong service orientation with analytical and synthesis skills

Essential skills & knowledge

• Expertise in new technologies, SaaS, and digital transformation
• Deep understanding of internal communication, social networks, and community management
• Team management experience is a plus; leadership or mentoring experience valued

Mandatory experience

• Minimum 4 years in a related position, including US customer experience
• Fully bilingual in English (C1) and French (C2)
• Experience managing the full sales cycle (renewals, upsell, cross-sell, negotiations)
• Ability to manage multiple complex projects simultaneously
• High-touch portfolio management expertise

Additional Information

Our perks: Join an international scale-up SaaS that’s certified as a Great Place to Work and as a Best Workplace for 2023.

Explore your new role with personalized onboarding, followed by workshops, Friday trainings, and year-round sessions. Benefits include healthcare, transportation coverage, Edenred restaurant vouchers, vacation bonus, RTT, and the Leeto benefits platform.

Find your balance with hybrid and flexible work in Lyon, with parking available. Connect with colleagues through events and team activities. Sociabble partners with Tree Nation to offset CO2 emissions. Embody our values: kindness, ambition, humility, and the bootstrapping identity.

Recruitment Process

• Video meeting (45 minutes) via Teams with Louisa, Talent Acquisition
• Manager interview (1h) with the Chief Customer Officer
• Simulation (1h) in Paris
• Informal meeting with the Chief Customer Officer
• Reference check

Important information before applying:

• Permanent position
• Based in Lyon

All information will be kept confidential according to EEO guidelines.