Conversation Quality Analyst — Flexible, Long-Term Role

ixolabs.ai; France; À distance; EUR 27 552 - 49 593; Temps partiel

Résumé du poste

ixolabs.ai is seeking a Conversation Quality Analyst to rigorously evaluate AI-generated conversations, ensuring coherence, context retention, and helpfulness across multi-turn interactions.

You will assess response accuracy, provide actionable feedback, and help shape training data and tone guidelines for future AI assistants. This long-term, flexible, part-time role suits detail-oriented communicators with a passion for linguistic analysis.

Qualifications

• Exceptional communication skills with a deep understanding of natural conversation dynamics.
• Strong analytical and critical thinking abilities to evaluate complex dialogue flows.
• Experience in customer support, content moderation, or linguistic analysis.
• Ability to identify linguistic cues, implied meanings, and conversational breakdowns.

Responsabilités

• Evaluate multi-turn AI conversations for coherence, logical flow, contextual understanding, and naturalness of language.
• Assess the helpfulness, accuracy, and completeness of AI responses within a conversational context.
• Identify instances where AI loses track of the conversation, provides irrelevant information, or generates repetitive dialogue.
• Provide detailed, actionable feedback and evaluations on dialogue management, intent recognition, and response generation.
• Develop training data that includes diverse conversational scenarios, user personas, and dialogue strategies.

Connaissances

Communication skills

Analytical thinking

Conversation dynamics

Linguistic analysis

Customer support experience

Description du poste

ixolabs.ai is seeking a Conversation Quality Analyst to rigorously evaluate AI-generated conversations, ensuring coherence, context retention, and helpfulness across multi-turn interactions.

You will assess response accuracy, provide actionable feedback, and help shape training data and tone guidelines for future AI assistants. This long-term, flexible, part-time role suits detail-oriented communicators with a passion for linguistic analysis.