Control-M Success Architect — Remote (France)

BMC Software, Inc.; Paris; Hybride; EUR 60 000 - 101 000; Plein temps

Résumé du poste

BMC Software, Inc. is seeking a Customer Success Specialist for Control‑M to help customers maximize value from their investments.

You will combine technical Control‑M know‑how with customer success best practices to drive adoption, value realization, and successful outcomes throughout the lifecycle. You will work with Customer Success Managers, Sales, Support, Services, and Product teams to be a trusted technical advisor, guiding deployments, upgrades, migrations, and modernization efforts

Qualifications

• Minimum 3 years of experience working with Control‑M or comparable enterprise workload automation and scheduling solutions.
• Hands‑on experience administering, supporting, implementing, or consulting on Control‑M environments, including on‑premises and/or SaaS deployments.
• Strong knowledge of Control‑M version 9.x environments, preferably 9.18, 9.19, 9.20, 9.21, 9.22 and newer releases.

Responsabilités

• Drive customer adoption and value realization throughout the customer lifecycle by executing Customer Success motions and engagement plans.
• Develop and execute adoption plans, workshops, webinars, health reviews, and Quarterly Business Reviews (QBRs).
• Serve as a trusted technical advisor, providing guidance on Control‑M best practices, architecture, operational excellence, and modernization initiatives.
• Partner with Customer Success Managers and account teams to identify risks, accelerate customer outcomes, and improve customer health.
• Deliver technical advisory sessions focused on solution adoption, operational optimization, governance, automation, and business value realization.
• Support customers during implementations, upgrades, migrations, SaaS transitions, and strategic transformation projects.
• Conduct technical reviews and adoption assessments to identify opportunities for increased utilization and business impact.
• Leverage customer telemetry, product usage data, and Gainsight insights to drive proactive engagements and recommend adoption actions.
• Collaborate with Product Management, Support, Professional Services, and Engineering teams to advocate for customer needs and improve customer outcomes.
• Identify growth and expansion opportunities through increased adoption of Control‑M capabilities and communicate business leads to Sales teams.

Connaissances

Communication

Stakeholder management

Problem solving

Consulting skills

French language

Outils

Control-M

Gainsight

APIs

WCM

Description du poste

BMC Software, Inc. is seeking a Customer Success Specialist for Control‑M to help customers maximize value from their investments.

You will combine technical Control‑M know‑how with customer success best practices to drive adoption, value realization, and successful outcomes throughout the lifecycle. You will work with Customer Success Managers, Sales, Support, Services, and Product teams to be a trusted technical advisor, guiding deployments, upgrades, migrations, and modernization efforts