Content Moderator / Customer Service Specialist - Portugal

Velenosi&Meredith; Nantes; Sur place; EUR 28 000 - 35 000; Plein temps

Résumé du poste

An international digital platform company is seeking a Content Moderator / Customer Service Specialist fluent in French and English, for a full-time on-site role in Portugal. Responsibilities include moderating content and addressing user inquiries. The ideal candidate should possess strong communication skills and EU citizenship. Benefits include a relocation package and a welcome bonus of 3,000 EUR.

Prestations

Welcome bonus of 3,000 EUR

Relocation support

Full paid training

Diverse inclusive team

Modern office

Long-term career prospects

Qualifications

• Native or C2-level French with strong English communication.
• Experience in customer service moderation or digital platforms is a plus.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Escalate sensitive or complex issues through the right channels.
• Maintain a secure and respectful user environment.
• Accurately document all cases and moderation actions.

Connaissances

Fluent in French

Strong English communication

Customer service experience

Organizational skills

Emotional resilience

Attention to detail

Description du poste

Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full‑time, on‑site role ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location

Lisbon or Porto, Portugal (On‑site)

EU Passport required

Languages

French (C2 / native) – English (B2)

Contract Type

Full‑time

Schedule

Rotational shifts including weekends

Relocation package provided

What You'll Be Doing

• Moderate user content in accordance with platform standards
• Respond to customer inquiries via email, chat, or ticketing systems
• Escalate sensitive or complex issues through the right channels
• Maintain a secure and respectful user environment
• Accurately document all cases and moderation actions

Ideal Profile

• Native or C2‑level French with strong English communication
• EU citizenship or a valid EU passport (required)
• Organized, emotionally resilient, and detail‑oriented
• Experience in customer service moderation or digital platforms is a plus
• Ethical, professional, and a team player

What We Offer

• Welcome bonus of 3,000 EUR
• Relocation support (travel and accommodation assistance)
• Full paid training and onboarding
• Diverse inclusive team in vibrant Lisbon or Porto
• Modern office with supportive leadership and development opportunities
• Long‑term career prospects in digital operations and customer care
• Be part of a team that makes a real impact online while enjoying life in sunny Portugal

Apply now and take the next step in your international career!