Content Moderator / Customer Service Specialist - Portugal

Velenosi&Meredith; Grenoble; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A dynamic company is seeking a Content Moderator / Customer Service Specialist proficient in French and English to join their team in Portugal. This full-time position requires handling user content moderation, responding to customer inquiries, and ensuring a respectful environment online. Ideal candidates should have a strong command of French, experience in customer service, and an organized mindset. This role offers relocation support and a welcoming bonus of 3000 EUR.

Prestations

Welcome bonus of 3000 EUR

Relocation support

Full paid training and onboarding

Diverse inclusive team

Long-term career prospects

Qualifications

• EU citizenship or valid EU passport required.
• Experience in moderation or digital platforms is a plus.
• Ethical professional and a team player.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Escalate sensitive or complex issues through the right channels.
• Maintain a secure and respectful user environment.
• Accurately document all cases and moderation actions.

Connaissances

Native or C2-level French

Strong English communication

Experience in customer service

Organized and detail-oriented

Emotionally resilient

Description du poste

We’re Hiring

Content Moderator / Customer Service Specialist (French & English) – Portugal

Location

Lisbon or Porto (On‑site)

Languages

French (C2 / native), English (B2)

Contract Type

Full‑time

Schedule

Rotational shifts including weekends

What You’ll Be Doing

• Moderate user content in accordance with platform standards
• Respond to customer inquiries via email, chat or ticketing systems
• Escalate sensitive or complex issues through the right channels
• Maintain a secure and respectful user environment
• Accurately document all cases and moderation actions

Ideal Profile

• Native or C2‑level French with strong English communication
• EU citizenship or valid EU passport (required)
• Organized, emotionally resilient and detail‑oriented
• Experience in customer service, moderation or digital platforms is a plus
• Ethical professional and a team player

What We Offer

• Welcome bonus of 3000 EUR
• Relocation support (travel accommodation assistance)
• Full paid training and onboarding
• Diverse inclusive team in vibrant Lisbon or Porto
• Modern office with supportive leadership and development opportunities
• Long‑term career prospects in digital operations and customer care
• Be part of a team that makes a real impact online while enjoying life in sunny Portugal.

Apply now and take the next step in your international career!