Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi&Meredith; Strasbourg; Sur place; EUR 28 000 - 35 000; Plein temps

Résumé du poste

An international digital operations firm is seeking a Content Moderator / Customer Service Specialist fluent in French and English. The role is based in Portugal, requiring EU citizenship. Key responsibilities include moderating user content and responding to inquiries. The company offers a welcoming environment with modern office facilities and a relocation package, making it an excellent opportunity for individuals looking to advance their careers in a multicultural setting.

Prestations

Welcome bonus of 3000 EUR

Relocation support including travel and accommodation assistance

Fully paid training and onboarding

Opportunities for career development

Qualifications

• Must possess EU citizenship or a valid EU passport.
• Native or C2-level proficiency in French with B2+ in English.
• Organized, emotionally resilient, and detail-oriented.
• Experience in roles related to moderation or customer service is advantageous.

Responsabilités

• Moderate user content in line with platform standards.
• Respond to customer inquiries through various channels.
• Escalate issues as necessary to appropriate teams.
• Ensure a secure and respectful user environment.
• Document moderation actions accurately.

Connaissances

Fluent French

Fluent English

Customer service experience

Detail-oriented

Description du poste

Overview

We're Hiring: Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages: French (C2 / native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts, including weekends

Relocation package provided

What You'll Be Doing

• Moderate user content in accordance with platform standards
• Respond to customer inquiries via email, chat, or ticketing systems
• Escalate sensitive or complex issues through the right channels
• Maintain a secure and respectful user environment
• Accurately document all cases and moderation actions

Ideal Profile

• Native or C2-level French, with strong English communication
• EU citizenship or valid EU passport (required)
• Organized, emotionally resilient, and detail-oriented
• Experience in customer service, moderation, or digital platforms is a plus
• Ethical, professional, and a team player

What We Offer

• Welcome bonus of 3000 EUR
• Relocation support (travel + accommodation assistance)
• Full paid training and onboarding
• Diverse, inclusive team in vibrant Lisbon or Porto
• Modern office with supportive leadership and development opportunities
• Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact online while enjoying life in sunny Portugal.

Apply now and take the next step in your international career!

Contact: [e-mail]