Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi&Meredith; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international digital company is hiring a Content Moderator / Customer Service Specialist fluent in French and confident in English. This full-time position requires EU citizenship for on-site work in Lisbon or Porto, Portugal. Responsibilities include moderating user content, responding to inquiries, and ensuring a safe online environment. The role offers a welcome bonus of 3000 EUR, relocation support, and career development opportunities.

Prestations

Welcome bonus of 3000 EUR

Relocation support

Full paid training

Modern office environment

Long-term career prospects

Qualifications

• Native or C2-level French and strong English communication required.
• EU citizenship or valid EU passport required.
• Organized, emotionally resilient, and detail-oriented individual.

Responsabilités

• Moderate user content according to platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Escalate sensitive or complex issues through the right channels.
• Maintain a secure and respectful user environment.
• Accurately document all cases and moderation actions.

Connaissances

Fluent in French (C2)

Confident in English (B2+)

Customer service experience

Moderation experience

Organization skills

Description du poste

Overview

We're Hiring: Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location & Requirements

• Location: Lisbon or Porto, Portugal (On-site)
• EU Passport required
• Languages: French (C2/native) + English (B2+)
• Contract Type: Full-time
• Schedule: Rotational shifts, including weekends
• Relocation package provided

What You'll Be Doing

• Moderate user content in accordance with platform standards
• Respond to customer inquiries via email, chat, or ticketing systems
• Escalate sensitive or complex issues through the right channels
• Maintain a secure and respectful user environment
• Accurately document all cases and moderation actions

Ideal Profile

• Native or C2-level French, with strong English communication
• EU citizenship or valid EU passport (required)
• Organized, emotionally resilient, and detail-oriented
• Experience in customer service, moderation, or digital platforms is a plus
• Ethical, professional, and a team player

What We Offer

• Welcome bonus of 3000 EUR
• Relocation support (travel + accommodation assistance)
• Full paid training and onboarding
• Diverse, inclusive team in vibrant Lisbon or Porto
• Modern office with supportive leadership and development opportunities
• Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact online while enjoying life in sunny Portugal.

Apply now and take the next step in your international career!

Contact: [e-mail]