Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi & Meredith Consulting; Le Havre; Sur place; EUR 28 000 - 35 000; Plein temps

Résumé du poste

A consulting firm is hiring a Content Moderator/Customer Service Specialist who is fluent in French and confident in English. This full-time position is based in Lisbon or Porto, Portugal, focusing on user content moderation and customer support. Ideal candidates will possess strong communication skills, organizational abilities, and preferably some experience in customer service. A welcome bonus and relocation support are offered.

Prestations

Welcome bonus of 3000 EUR

Relocation support (travel + accommodation assistance)

Paid training and onboarding

Long-term career prospects

Modern office with supportive leadership

Long-term career prospects

Qualifications

• Native or C2-level French is required.
• Strong communication skills in English.
• Experience in customer service or moderation is a plus.

Responsabilités

• Moderate user content according to platform standards.
• Respond to customer inquiries via email and chat.
• Escalate complex issues through the right channels.
• Document all cases and moderation actions.
• Accurately document all cases and moderation actions.

Connaissances

Fluent in French (C2/native)

Confident in English (B2+)

Organized

Emotionally resilient

Detail-oriented

Description du poste

Overview

We're Hiring: Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport Required

Languages: French (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts, including weekends

Relocation package provided

What You\'ll Be Doing

• Moderate user content in accordance with platform standards
• Respond to customer inquiries via email, chat, or ticketing systems
• Escalate sensitive or complex issues through the right channels
• Maintain a secure and respectful user environment
• Accurately document all cases and moderation actions

Ideal Profile

• Native or C2-level French, with strong English communication
• EU citizenship or valid EU passport (required)
• Organized, emotionally resilient, and detail-oriented
• Experience in customer service, moderation, or digital platforms is a plus
• Ethical, professional, and a team player

What We Offer

• Welcome bonus of 3000 EUR
• Relocation support (travel + accommodation assistance)
• Full paid training and onboarding
• Diverse, inclusive team in vibrant Lisbon or Porto
• Modern office with supportive leadership and development opportunities
• Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact online while enjoying life in sunny Portugal.

Apply now and take the next step in your international career!

Contact: [e-mail]