Collision Center General Manager - Lead Teams & KPI Excellence

Glass America; Nouvelle-Calédonie; On-site; EUR 65,679 - 105,087; Full time

Benefits offered by this job

Annual PTO

2 weeks Paid Parental Leave

6 paid holidays

Medical, Prescription Drug, Dental & V

Job summary

Gerber Collision & Glass is seeking a General Manager to lead a collision center, ensuring top-tier customer experiences while driving daily operations in line with established policies. You will coach each team member, uphold high standards of professionalism, and align activities with company goals to deliver outstanding results.

The role requires post-secondary education and proven leadership in a collision repair setting, with responsibility for budgets, safety, and staff development.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Post-Secondary Education or equivalent.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through‑put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership

Attention to detail

Clear communication

Coaching/mentoring

Education

Post-Secondary Education or equivalent.

Job description

Gerber Collision & Glass is seeking a General Manager to lead a collision center, ensuring top-tier customer experiences while driving daily operations in line with established policies. You will coach each team member, uphold high standards of professionalism, and align activities with company goals to deliver outstanding results.

The role requires post-secondary education and proven leadership in a collision repair setting, with responsibility for budgets, safety, and staff development.