Client Solutions Manager, Paris (One Year Contract)

Channel Factory; Paris; Sur place; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Channel Factory in Paris is seeking a Client Solutions Manager to lead and optimize digital video campaigns, strengthen advertiser relationships, and ensure campaigns meet performance goals.

You will work with cross-functional teams to drive growth opportunities, deliver data-driven insights, and help clients achieve long-term success in a fast-paced media environment.

Qualifications

• 3+ years of experience in digital media.
• Expertise in YouTube advertising and programmatic buying.
• Advanced Excel skills including pivot tables, data analysis and forecasting.
• Strong analytical and data-driven decision-making abilities.
• Excellent verbal and written communication and client-facing experience.
• Familiarity with Salesforce or other CRM systems.
• Certifications in Google Ads / YouTube or related platforms a plus.

Responsabilités

• Manage end-to-end campaign lifecycle to meet KPIs.
• Build strategies aligned with client objectives and retention.
• Collaborate with internal teams to adjust campaigns as needed.
• Analyze performance and provide actionable insights.
• Document learnings from post-campaign reviews.
• Be day-to-day contact, delivering high-quality service.
• Manage timelines and expectations with clients.
• Develop and track strategic account plans.
• Identify client needs and data-backed solutions.
• Provide clear insights and recommendations.
• Deliver regular campaign updates and transparency.
• Create reports/dashboards showing performance trends.
• Identify performance gaps and optimization ideas.
• Support senior CSMs with data-driven refinements.
• Stay updated on digital advertising trends.

Connaissances

Analytical skills

Communication skills

Client management

Campaign optimization

Data-driven decisions

Outils

Excel

Salesforce

Google Ads

YouTube

Programmatic platforms

Description du poste

Client Solutions Manager

Location: Paris

Employment Type : This is a one year fixed term contract, if successful in the role we would like to offer this as a permanent role after the probation period

Reports to: Local CSM Lead

Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success.

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

About the Role

The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients.

This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients.

For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement.

Key Responsibilities

Campaign Strategy & Execution

• Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs.
• Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
• Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed.
• Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes.
• Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation.

Client Management & Retention

• Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service.
• Proactively manage timelines, deliverables, and expectations—keeping clients and internal teams aligned throughout campaigns.
• Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps.
• Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction.
• Collaborate with internal teams to deliver clear insights and recommendations that support client objectives.
• Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.

Data Analysis & Performance Optimization

• Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness.
• Analyse campaign data to identify performance gaps and areas for optimisation.
• Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes.
• Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy.

Requirements & Qualifications

• 3+ years of experience in digital media, preferably at a tech publisher or agency.
• Expertise in YouTube advertising, programmatic buying, and digital video platforms.
• Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting.
• Strong analytical skills and a data-driven approach to decision-making.
• Excellent verbal and written communication skills, with experience in client-facing roles.
• Familiarity with Salesforce or other CRM systems.
• Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus.