CLIENT SERVICE ADVISOR Temporary Contract (M / F) - Fluent In German & English

Moncler; Lille; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A luxury fashion brand is seeking Client Service Advisors bilingual in German and English for their EMEA Client Service team in Lille. The role involves assisting clients with product inquiries, managing high-priority cases, and enhancing client experiences. Candidates should have retail experience in the luxury industry and proficiency in IT systems. This contract runs from October 2025 to January 2026.

Qualifications

• Fluency in English and German is essential.
• Experience in retail or service in the luxury industry.
• Proficient in customer service ticketing and CRM systems.

Responsabilités

• Assist clients through emails, phone calls, and messaging.
• Manage escalated cases directly.
• Serve as 'Voice of the Customer' across the company.

Connaissances

Fluency in English

Fluency in German

Client service orientation

Empathy

IT systems proficiency

Drive for results

Description du poste

The Moncler Group is looking for Client Service Advisors bilingual in German and English to join our dynamic EMEA Client Service team based in Paris for a CDD starting from October 2025 up until January 2026.

Our Client Service Advisor will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler and Stone Island clients.

Job description :

• Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service
• Assist clients during e-commerce sales with also the ability of cross / upselling
• Accurately track client details and requests using CRM systems
• Manage directly high-priority and escalated cases as well as relationships with top clients
• Understand Moncler Group clients’ needs, experiences and interests in order to improve the client experience
• Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet clients’ expectations

Requirements :

• Fluency and sophistication in English & German is a must have
• Fluency and sophistication in at least another European language such as Italian is considered a real plus
• Previous first experience in Retail or in a service and sales-oriented Client Service team in the fashion Luxury industry
• Natural flair for dealing with people, empathy and intuition
• Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages
• Action-oriented and drive for results, excellent team player
• Experience with e-commerce back-office activities and / or fraud checks is considered a plus.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.