Chief Operations Officer (COO)

BPCE Equipment Solutions SAS; Puteaux; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A financial services company in France is seeking a candidate to oversee contract management, ensure compliance with KYC regulations, and enhance overall process efficiency. You will be responsible for standardizing workflows and shaping the organizational structure while driving continuous improvement initiatives. Ideal candidates should have experience in contract drafting, compliance, and performance management.

Qualifications

• Experience in contract drafting and issuance.
• Robust understanding of KYC controls and compliance.
• Ability to shape organizational design and performance metrics.

Responsabilités

• Standardize contract templates and workflows.
• Ensure compliance with customer due diligence regulations.
• Map and redesign end-to-end processes.

Description du poste

Poste et missions

Your MISSION & much more ...

Operations & Contracting : Standardize templates and workflows; ensure timely, error-free contract drafting, printing / e-sign, and archiving; increase STP and digital signing adoption.

KYC & Onboarding Controls : Ensure robust customer due diligence, ongoing monitoring, and audit-proof documentation aligned with Italian and EU regulation.

Customer Service : Build a proactive service model with clear SLAs, first-contact resolution and complaint handling aligned to regulatory expectations.

Process Re-engineering : Map and redesign E2E processes (equipment, transport, and real estate leasing), eliminate manual steps, deploy automation / RPA where sensible.

People & Organization : Shape the org design and span of control; set clear RACIs and performance metrics; coach managers and team leaders.

Change & Stakeholder Management : Align two legal entities on one way of working; communicate clearly upward and across functions (Sales, Credit, Risk, Legal, IT).

Risk, Compliance & QA : Embed controls by design; meet Bank of Italy expectations; enforce segregation of duties, 4-eyes checks, GDPR, sanctions screening.

Performance Management : Install daily / weekly huddles, visual management and KPI dashboards; drive continuous improvement.

Profil et compétences requises

Own the end-to-end post-approval journey from credit approval to customer activation : contract drafting & issuance, KYC controls, customer communication, onboarding and servicing. The COO will stabilize, structure and scale a multi-site team, driving standardization, automation and SLA discipline to minimize lead-to-service time and elevate quality.