Chief Operations Officer (COO)

PayXpert; Paris; Hybrid; EUR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid working model

International, diverse teams across 3+

Competitive salary package

Career growth & development programs

Job summary

PayXpert is seeking a Chief Operations Officer (COO) to shape and oversee the company’s operational model, ensuring uptime, performance and client satisfaction. You will design systems, processes, and teams to support forecast revenue, budgets, and delivery timelines.

You will lead enterprise-wide strategy, governance, and cross-functional transformation, partnering with Technology, Product and Commercial leadership to enable growth in a regulated fintech context.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Finance or related field.
• MBA or other relevant postgraduate degree is strongly preferred.
• 15+ years of progressive professional experience in operations, business transformation or general management within tech-driven environments.
• Minimum 5–8 years in senior leadership positions (C-level, VP or equivalent).
• Proven track record of driving operational excellence and scaling organisations in Fintech/Payments or regulated industries.
• Experience leading cross-border and multicultural teams across Europe.
• Strong financial acumen, including budget ownership, P&L responsibility, cost optimisation and investment prioritisation.
• Excellent written and verbal communication in English; French/Spanish desirable.

Responsibilities

• Define and lead the enterprise-wide operations strategy aligned with PayXpert’s objectives.
• Translate roadmap into operational plans ensuring scalability and efficiency.
• Oversee performance across markets and services with high execution standards.

Skills

Strategic leadership

Operational excellence

Cross-functional leadership

Financial acumen

Regulatory compliance

Risk management

Stakeholder management

Communication in English

Education

Bachelor’s degree in Business Administration/Engineering/Finance

MBA or equivalent postgraduate degree

Job description

Introduction

PayXpert is a pioneer in omnichannel payments and a subsidiary of the Société Générale group. We serve a diverse array of local and international brands both online and in-store, spanning various sectors. At the heart of our vision is the creation of a payment ecosystem that fosters an inclusive commerce experience for all.

We have developed services that focus on revenue optimisation, performance enhancement, fraud prevention, and seamless payment orchestration. Our expertise extends to cross-border payments and alternative payment methods such as Alipay+ and WeChat Pay. Furthermore, our solutions are designed with accessibility in mind, offering features that cater to the visually impaired, ensuring everyone can engage in the modern commerce landscape.

PayXpert is part of Societe Generale Group.

Department description

The Operations function is at the heart of our business, powering the delivery of seamless, reliable and scalable payment experiences. Acting as the bridge between strategy and execution, the team works cross-functionally with Product, Technology, Compliance and Customer teams to ensure operational excellence at every stage of the payment lifecycle.

In a dynamic and highly regulated fintech environment, Operations drives continuous improvement, scalability and performance, enabling the company to grow efficiently while maintaining the highest standards of quality and customer experience.

Role Purpose

The Chief Operations Officer (COO) holds ultimate accountability for the design, performance, and scalability of PayXpert’s operational model. The COO will be responsible for helping shape and oversee the systems, processes, and people necessary to underpin the business operations and deliver to the forecast revenue, expense budgets and timing. The COO will be also responsible for ensuring the business delivers on its promises to clients, including uptime and that customer feedback is always excellent.

Key Responsibilities

Enterprise Operations Strategy & Execution

Define and lead the enterprise-wide operations strategy aligned with PayXpert’s long-term business objectives and growth plans. Translate the business roadmap into operational plans that ensure scalability, efficiency, and minimal disruption. Anticipate operational risks and constraints, proactively designing mitigation and continuity strategies.

Operational Excellence & Service Delivery

Ensure PayXpert consistently delivers on its commitments to clients, including platform availability, uptime, service quality, and operational reliability. Oversee operational performance across all markets and services, ensuring high standards of execution and customer satisfaction. Drive continuous improvement of processes, controls, and service delivery models.

Organisation, Leadership & Governance

Build, lead, and develop high-performing teams across Operations, Human Resources, Finance, Compliance, Administration, and Legal. Define operating models, governance structures, and decision frameworks that support cross-functional alignment and accountability. Foster a culture of ownership, performance excellence, and collaboration across the organisation.

Financial & Resource Management

Prepare, own, and manage annual operational budgets, ensuring delivery against cost, efficiency, and profitability targets. Monitor operational expenditure, resource allocation, and capacity planning in line with business growth. Report accurately on operational performance, risks, and challenges to the Executive Team and Board.

Transformation & Cross-Functional Integration

Lead complex, cross-functional initiatives to integrate siloed business functions and improve end-to-end operational effectiveness. Oversee the implementation of strategic initiatives, ensuring delivery on scope, timing, and budget. Partner closely with Technology, Product, and Commercial leadership to enable innovation and revenue growth.

Risk, Compliance & Regulatory Oversight

Ensure operational compliance with regulatory, legal, and contractual obligations across all jurisdictions. Partner with Compliance and Legal functions to maintain robust risk management and control frameworks. Ensure operational readiness to support audits, regulatory reviews, and external assessments.

Skills & Capabilities

Enterprise-level operational and strategic leadership in complex, regulated environments. Strong commercial and financial acumen with experience managing large operational budgets. Proven ability to design scalable operating models and lead organisational transformation. Excellent cross-functional leadership and stakeholder management skills. Strong analytical, problem-solving, and decision-making capabilities. Ability to balance strategic thinking with hands‑on execution.

Position Requirements

• Bachelor’s degree in Business Administration, Engineering, Finance or a related field.
• MBA or other relevant postgraduate degree is strongly preferred.
• 15+ years of progressive professional experience, with a significant portion in operations, business transformation or general management roles within technology-driven environments.
• Minimum 5–8 years in senior leadership positions (C-level, VP or equivalent), with direct accountability for multi-functional teams and business performance.
• Proven track record of driving operational excellence, scaling organisations and delivering sustainable financial performance within Fintech, Payments, Financial Services or other highly regulated industries.
• Demonstrated experience in high-growth and/or scale-up environments, including building processes, structures and governance from evolving organisational stages.
• Strong experience managing complex operational ecosystems, including technology, customer operations, compliance, risk and partner/vendor networks.
• Deep understanding of payments infrastructure, financial flows, reconciliation, and regulatory frameworks (e.g. PSD2, AML, KYC, FCA or equivalent depending on geography).
• Proven ability to translate strategy into execution, acting as a bridge between executive vision and operational delivery across the organisation.
• Experience leading cross-border and multicultural teams, ideally across Europe (Spain, France, UK) or comparable markets.
• Strong financial acumen, including budget ownership, P&L responsibility, cost optimisation and investment prioritisation.
• Excellent written and verbal communication skills in English; additional languages such as French or Spanish are highly desirable.

Our Culture & Ways of Working

Our culture is built around people, ownership and continuous progress. We strive to create an environment where individuals feel trusted, supported and challenged to grow, with regular feedback and meaningful follow‑up. We value collaboration over hierarchy. Ideas can come from anywhere, and every voice matters; we expect our teams to contribute, challenge and shape the way we work. We are strongly product‑oriented, with a hands‑on mindset and a genuine openness to new ideas. Innovation is not limited to specific teams; it is a shared responsibility. We believe in continuous improvement over perfection. Each quarter, we actively look for ways to optimise our processes, enhance our solutions and raise the bar as an organisation.

Here’s what we bring to the table:

Compensation & Stability

• Competitive salary package with a permanent contract
• Flexible working hours
• wellbeing-focused intensive summer schedule

Work Environment & Flexibility

• Hybrid working model
• International, diverse and collaborative teams across Spain, France & the UK
• Regular engagement events to build strong connections

Growth & Career Development

• Real ownership and visible impact on key HR initiatives
• Continuous learning opportunities tailored to your development plan
• Free language courses (Spanish, French, English) to support your global career
• Involvement in exciting and innovative fintech projects

Recognition & Rewards

• Employee referral bonus program

We believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace.

The personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. It is intended for use by the departments responsible for recruitment. This information will be kept for a maximum of 2 years if your application is not successful. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you. You may also, for legitimate reasons, object to the Processing of your Data. You may exercise your rights by contacting our DPO at the following address [e-mail] or at the following postal address Av. Diagonal 440, 08037 BARCELONA,SPAIN. For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address: https://www.payxpert.com/privacy-policy/.