Chef de Groupe Opérations (CGO)

Europcar; Paris; On-site; EUR 36,000 - 48,000; Full time

Job summary

Europcar Mobility Group is seeking a Station Supervisor II to support the Station Manager in daily operations at large stations. You will oversee operations, manage staff, coordinate fleet activities, and ensure a seamless customer experience in a fast-paced environment.

The role focuses on leading a team, maintaining service quality, and optimizing station performance while upholding safety and compliance standards across a major location within our network.

Qualifications

• Experience in a supervisory or operational role, preferably in the car rental or customer service industry.
• Strong leadership and organizational skills with a focus on team management and operational efficiency.
• Excellent communication skills and a customer-focused attitude.
• Ability to multitask and handle a fast-paced work environment.
• Demonstrated ability to support large station operations and coordinate complex support tasks.

Responsibilities

• Assist the Station Manager in overseeing day-to-day operations and ensuring efficient processes.
• Help manage the availability, maintenance and condition of the vehicle fleet.
• Coordinate vehicle rentals, returns and cleaning schedules for maximum efficiency.
• Ensure high levels of customer satisfaction by addressing inquiries and resolving issues.
• Support staff training and guidance to deliver excellent customer service.

Skills

Leadership

Operational oversight

Staff management

Customer service

Communication

Job description

Europcar Mobility Group

At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Join Our Team as a Station Supervisor II – Lead Operations at Large Stations and Drive Success!

Are you passionate about operational excellence, team leadership, and delivering outstanding customer experiences? We are looking for a talented Station Supervisor II to join our Network & Stations team within the broader Operations function. As a Station Supervisor II, you will support the Station Manager in overseeing daily operations at large stations, ensuring efficient processes, managing staff performance, and playing a key role in staff training and development. This is your opportunity to help achieve station goals and deliver a seamless customer experience in a dynamic, fast-paced environment.

Key Responsibilities:

• Join Our Team as a Station Supervisor Support Leadership and Drive Operational Success
• Are you ready to take the next step in your career by supporting station leadership and ensuring smooth operations We are looking for a dedicated Station Supervisor to assist the Station Manager in overseeing daily operations managing staff and delivering an exceptional customer experience
• As the Station Supervisor you will play a key role in supporting the Station Manager with operational tasks ensuring the station runs efficiently and that all staff are performing to the highest standards Youll help coordinate the vehicle fleet manage staff performance and ensure customer satisfaction contributing to the overall success of the station

Key Responsibilities

• Operational Management
  • Assist the Station Manager in overseeing daytoday operations ensuring processes run smoothly and efficiently
  • Help manage the availability maintenance and condition of the vehicle fleet
  • Support the coordination of vehicle rentals returns and cleaning schedules for maximum efficiency
• Customer Service
  • Ensure high levels of customer satisfaction by addressing customer inquiries resolving issues and supporting staff in handling complaints
  • Help train and guide staff to deliver excellent customer service throughout the customer journey
• Staff Management
  • Assist the Station Manager in recruiting training supervising and evaluating station staff including rental agents and customer service representatives
  • Help schedule shifts and manage staff workload to ensure adequate coverage and efficient operation
• Sales and Financial Management
  • Support the Station Manager in monitoring and achieving sales targets including upselling additional services
  • Assist in managing the stations budget controlling costs and ensuring profitability
• Fleet Management
  • Help monitor and manage the stations fleet ensuring vehicles are properly maintained clean and available for rental
  • Coordinate with maintenance teams to ensure timely servicing and repairs of vehicles
  • Assist in optimizing fleet utilization to meet customer demand and reduce idle time
• Compliance and Safety
  • Ensure that all operations comply with company policies industry regulations and legal requirements
  • Maintain a safe working environment for both employees and customers
  • Assist with proper documentation and recordkeeping for all transactions

What We’re Looking For:

• Experience in a supervisory or operational role, preferably in the car rental or customer service industry
• Strong leadership and organizational skills with a focus on team management and operational efficiency
• Excellent communication skills and a customer-focused attitude
• Ability to multitask and handle a fast-paced work environment
• Demonstrated ability to support large station operations and coordinate complex support tasks

Ideal Experience

• Previous experience in a supervisory or lead role within operations, car rental, transportation, or customer service environments
• Proven track record of managing staff performance and supporting training and development
• Experience with fleet management, sales, and compliance in a large station or similar setting

Skills & Competencies

• Leadership and team coordination
• Strong organizational and multitasking abilities
• Excellent verbal and written communication
• Customer service excellence
• Problem-solving and conflict resolution
• Knowledge of compliance, safety and industry regulations
• Ability to work effectively in a large, dynamic station environment

Why Join Us?

Be part of a dynamic team that values leadership, teamwork, and customer satisfaction. Play a key role in supporting the overall success of large stations and help drive operational excellence. Enjoy opportunities for career growth and professional development within a global brand. Make a real impact by ensuring seamless operations and delivering exceptional service every day.

We welcome and encourage applications from individuals of all backgrounds, experiences and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® – a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® – a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com