Chalet Hotel Assistant Manager

Ski Famille Limited; France; Sur place; EUR 42 000 - 60 000; Plein temps

Résumé du poste

Ski Famille Limited is seeking an Assistant Chalet Hotel Manager to lead the Chalet Hotel team, deliver exceptional guest experiences, and drive profitability while controlling costs. You will train staff, supervise Front of House and Back of House operations, and ensure high service standards across all hotel services for a seamless guest stay.

As a proactive leader, you will meet financial goals, manage supplier relations, and uphold safety and hygiene practices to delight guests throughout

Qualifications

• Experience in working in the hotel, travel, tourism or hospitality service industry.
• Previous hotel or restaurant management (essential).
• Great self-motivation and organisational skills.
• Customer service experience with a guest first approach.
• Fluent English plus at least basic French language skills preferable.

Responsabilités

• Assisting the Hotel Manager in managing the Chalet Hotel team to provide the best possible experience for each guest and ensuring all brochure promises are met.
• Assisting the Hotel Management in ensuring the training and development of staff to maximise performance, aid retention and reduce turnover.
• Supervising and inspiring Shift Supervisors to develop a highly motivated, committed team.
• Conducting job performance appraisal meetings with each member of your team during the season to ensure their objectives are set and support staff to aid their personal development and progression.
• Organising and supervising the cleaning and preparation of the Hotel.
• Ensuring that all Front of House and Back of House areas are well presented.
• Overseeing general housekeeping and cleaning duties throughout the hotel, including guest bedrooms, restaurant, communal areas and kitchen when required.
• Producing detailed inventories of the restaurant and guest rooms in the hotel.
• Meeting with local suppliers of cleaning products and laundry and confirming orders and deliveries.
• Assisting with Health & Safety, Fire and Hygiene reports for the hotel.
• Completing brochure accuracy report on the hotel and facilities.
• Assisting the Hotel Manager with HR staff disciplinary hearings as required.
• Monitoring performance of the hotel staff and providing continuous training to ensure standards are met.
• Co-ordinate, organise and ensure the smooth running of the restaurant and its services.
• Ensuring staff welfare agreements are in place – staff meals, laundry rota, bed linen, etc.
• Discussing issues from guest feedback forms and providing feedback.
• Organising group activities for all staff to maintain motivation and team spirit.
• Co-leading weekly staff meetings and briefing about arrivals and information.
• Welcoming guests and creating a relaxed environment during each service.
• Adhering to Health & Safety practices including COSHH and Food Hygiene, reporting non-compliant findings.
• Ensuring entrances, exits and pathways are clear of rubbish and snow/ice for safety.
• Supporting the resort team with social media requests or updates.
• Assisting with weekly paperwork reporting including sales, accounts and promotions.
• Promoting company events to guests with knowledge and passion.
• Assisting in cleaning and closing down the hotel and staff accommodation at end of season, ensuring property is packed, stored, labelled and inventoried.

Connaissances

Hotel operations

Staff development

Customer service

English fluency

French basics

Description du poste

Reporting to the Hotel Manager you will play a key part in developing and monitoring all elements of the delivery of our Chalet Hotel product, developing our staff and maximising profits whilst controlling all costs.As the Assistant Chalet Hotel Manager, you will oversee all of the hotel’s catering and hospitality teams and ensure that these services are consistently delivered to a high standard to delight all of our guests and ensure that they have a seamless, enjoyable stay.We are looking for an energetic, experienced manager with high levels of service and commitment.Using a proactive approach, you will aim to achieve all financial goals set by the company whilst delivering the best customer service.

KEY RESPONSIBILITIES AND TASKS

• Assisting the Hotel Manager in managing the Chalet Hotel team in order to provide the best possible experience for each guest and ensuring all brochure promises are met
• Assisting the Hotel Management in ensuring the training and development of staff to maximise performance, aid retention and reduce turnover
• Supervising and inspiring Shift Supervisors to develop a highly motivated, committed team
• Conducting job performance appraisal meetings with each member of your team during the season to ensure their objectives are set and support staff to aid their personal development and progression
• Assisting with the organisation and supervision of the cleaning and preparation of the Hotel
• Ensuring that all ‘Front of House’ and ‘Back of House’ areas are well presented
• Overseeing along with Shift Supervisor, general housekeeping and cleaning duties throughout the hotel, in particular guest bedrooms, restaurant, communal and public areas (and kitchen when required)
• Producing detailed inventories of the restaurant and guest rooms in the hotel
• Meeting with local suppliers of cleaning products and laundry and confirm the arrangements for orders and deliveries
• Assisting with the production of Health & Safety, Fire and Hygiene reports for the hotel
• Completing brochure accuracy report on the hotel and facilities
• Assisting the Hotel Manager with any HR staff disciplinary hearings as/when required
• Assisting the Hotel Manager with monitoring of performance of the hotel staff and provide continuous training to ensure that the required standards are being achieved
• Co-ordinate, organise and ensure the smooth running of the restaurant and its services, ensuring that it is prepared correctly and the required standards are met at every service during the week
• Ensuring all staff welfare agreements are in place – staff meals, laundry rota, bed linen etc.
• Discussing any issues that have arisen and provide feedback from guest feedback forms
• Organising group activities for all staff to maintain good motivation and team spirit
• Ensuring that the Shift Supervisors are informed of their daily rota
• Co-leading the weekly staff meeting; ensure that all staff are fully briefed regarding the following week’s arrivals and other important information
• Welcoming the guests into each service helping to create a relaxed environment
• Adhering to all Health & Safety practices including COSHH legislation and Food Hygiene best practises and report any non-compliant findings
• Ensuring all hotel entrances, fire exits, balconies and pathways are clear of rubbish internally and are regularly cleared of snow/ice ensuring they are safe to use
• Support the resort team with any social media requests or updates
• Assisting with any other duties as requested by the Management team
• Assisting with any weekly paperwork reporting including sales, accounts and promotions
• Promoting any company run event to your guests with knowledge and passion
• Assisting in the cleaning and closing down of the hotel, both interior & exterior including staff accommodation at end of season ensuring all company property is packed, stored, labelled and inventoried correctly

REQUIREMENTS OF THE ROLE

• Experience in working in the hotel, travel, tourism or hospitality service industry
• Previous hotel or restaurant management (essential)
• Great self-motivation and organisational skills
• An understanding of the differences between adult & child holiday needs
• Customer service experience with a guest first approach
• Enthusiastic, lively, sociable, friendly and a team player who possesses excellent communication and problem solving capabilities with attention for detail
• Sales and accounts experience (desirable)
• Fluent English plus at least basic French language skills are preferable & would put you ahead of other applicants!
• Previous seasonal experience (desirable)
• Flexible and adaptable approach to roles, responsibilities and working hours
• Upon accepting an offer, you will be asked to provide contact details for two referees who can be approached on your behalf.
• Please note that all Ski Famille employees are also required to obtain a clear Basic DBS check as part of the onboarding process.