Care Expert - Belgium

Alan; France; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading health partner is seeking a User Care Expert to enhance member experience in France. The role requires 2+ years in customer support, bilingual English and Dutch skills, and a passion for helping others. Responsibilities include managing member queries and contributing to process improvements. This position offers flexible working options and comprehensive benefits.

Prestations

Generous equity packages

Flexible office arrangements

Top-of-the-range equipment

Flexible vacation policy

Comprehensive health insurance

Learning and training opportunities

Personal coaching

Extended parental leave

Qualifications

• 2+ years of experience in customer support, education, or communication.
• Passion for caring for members and solving problems.
• Enthusiasm for teamwork, learning, and teaching.

Responsabilités

• Deal with members' requests in a timely and helpful manner.
• Work on projects to improve processes and tools.
• Analyze issues and suggest improvements to the product.

Connaissances

Customer support experience

Bilingual English + Dutch

Empathy

Written communication

Comfort with technology

Teamwork

Description du poste

Location

Anywhere in Belgium, France

Employment Type

Contract

Department

Process & Operations

🐼 Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

⭐️ YOUR MISSION ⭐️

Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience.

• Helping our members - Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. After all, we are dealing with a crucial subject — their health — and we are committed to offering them exceptional service.

• Improving Alan - As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background. We expect you to help us implement better processes and tools, and to contribute to improving our product. This will involve analysing what you see, identifying areas for improvement and making suggestions on what we can do better.

• Grow and learn - At Alan, we are dedicated to learn as much as we can. It's not every day that you can join a fast-growing company, tackling an obsolete sector by putting the member at the heart of it all. You will become an expert in healthcare and insurance, and help new members of the great healthcare team.

• Pioneering - The 🇧🇪 care team today is still relatively small. However, we have bold ambitions and will grow quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis.

⭐️ JOIN THE 🇧🇪 CARE TEAM ⭐️

You will be a good fit for the role if you:

• Have 2+ years of experience in: a customer-support role; or education; or communication
• Are bilingual English + Dutch ❗️
• Have a passion for caring for members, and solving their problems
• Love written communication
• Are comfortable with computers and technology in general
• Have a very empathetic mindset
• Are motivated and entrepreneurial
• Have an enthusiasm for teamwork, learning and teaching
• Bonus points if you know how the Belgian healthcare system works — we will teach you if you don’t. 😉

Everything else you know is a plus! We want our team to be made up of a diversity of experiences and backgrounds.

Good to know:

• For this opportunity, we are aiming to hire full time and within the A2-C0 level range.
• Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This exam is covered by Alan; reach out to us to know more!

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary.
• Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners)
• Learning & Training opportunities. A highly flexible Training policy, free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk -it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize your impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.