Business Delivery Manager- Hybrid work in Nantes

Eurofins; Nantes; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading technology firm in Nantes is looking for a Management role within the Eurofins Digital OnLine (DOL) team. This position involves overseeing the deployment and support of eCommerce applications while managing a team. Candidates should possess a relevant degree and strong management skills. The role offers a hybrid work model, competitive salary package, and extensive opportunities for professional growth. Applicants should apply in English.

Prestations

Competitive salary package including bonus and benefits

Extensive on-the-job coaching and training opportunities

Qualifications

• Previous experience in management of IT teams and delivering business-facing solutions.
• Strong business acumen and ability to engage with stakeholders from executives to end-users.
• Excellent communication skills (written and verbal).
• Customer-focused mindset with a track record of managing expectations.

Responsabilités

• Serve as a trusted business partner to stakeholders and leaders.
• Manage Business Solutions Delivery Leads and oversee application deployments.
• Lead a support team and ensure timely resolution of issues.
• Promote proactive problem management and continuously improve processes.

Connaissances

Project Management Methodology

Kanban

Agile

Scrum

Microsoft Project

Delivery Leadership

Application Development

Formation

Bachelor's degree in Business, Computer Science, Engineering or related field

Master’s degree

Description du poste

In a nutshell

Eurofins Digital OnLine (DOL) team is managing multiple eCommerce products. The team is continuously improving the applications to meet business demand and improve customer satisfaction.

Where will you be based and work arrangement

• Office address: 9 Rue Pierre Adolphe Bobierre, 44323 Nantes, France
• Hybrid work model: 3 days per week in the office and 2 remotely

Essential Job Duties and Responsibilities

Strategic Partnership & Communication

• Serve as a trusted business partner to DOL stakeholders and National Business Line leaders
• Lead DOL steering committees for high-demand scopes
• Communicate proactively about new features, application health and incident trends
• Measure stakeholder satisfaction via NPS surveys

Deployment Leadership

• Manage two Business Solutions Delivery Leads
• Plan and execute deployments of DOL applications (new modules, new geographies)
• Oversee deployment preparation, customer onboarding, incident resolution and hand‑over to Support; communicate with stakeholders

Support Team Management

• Lead a support team comprising 1 Support Manager, 1 Problem Manager and 8 Support Analysts
• Ensure timely resolution of incidents and requests from DOL business users
• Promote proactive problem management to reduce incident recurrence
• Continuously improve support processes using KPI‑driven insights

Cross‑Functional Collaboration

• Coordinate with Eurofins IT teams including infrastructure and application groups
• Align deployment and support efforts across organizational boundaries

Reporting lines (based in DOLs current set‑up)

This role will report to DOL Program Manager

What can we do for you

• A competitive salary package including bonus and benefits
• Extensive on‑the‑job coaching and training opportunities
• Challenges within a multi‑cultural and cross‑regional team as part of the international and fast‑growing Eurofins organization
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering or related field; Master’s degree is a plus.
• Previous experience in management of IT teams and delivering business‑facing solutions
• Strong business acumen and ability to engage with stakeholders from executives to end‑users
• Excellent communication skills (written and verbal)
• Customer‑focused mindset with a track record of managing expectations
• Highly organized, analytical, curious and adept at troubleshooting
• Ability to prioritize, multitask and manage time effectively
• Fluent in English

What else should you know

As the role and Eurofins teams are international please ensure to submit your application in English Language.

Additional Information

• We support your development! If you don’t meet 100% of the requirements, don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and, in addition to their initiatives, we also count on our dedicated carbon reduction team to help us achieve this goal!

Remote Work: No

Employment Type: Full‑time

Key Skills

Project Management Methodology, Kanban, Project / Program Management, Agile, Waterfall, Project Leadership, Application Development, Project Management, Scrum, Microsoft Project, SDLC, Project Implementation

Experience: years

Vacancy: 1