Business Delivery Manager

Eurofins; Nantes; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading analytics company based in Nantes is seeking a Business Delivery Manager to lead an IT team focused on enhancing user satisfaction and managing application deployments. The ideal candidate will have a strong background in IT management, excellent communication skills, and a customer-focused mindset. This position offers competitive salary and growth opportunities within a dynamic, multicultural environment.

Prestations

Competitive salary package including bonus

Extensive on-the-job coaching and training opportunities

Dynamic working environment with a good team spirit

Qualifications

• 5+ years of relevant experience managing IT teams.
• Fluent in English.
• Proven experience in delivering business-facing solutions.

Responsabilités

• Lead a cross-functional IT team closely aligned with business stakeholders.
• Oversee deployments of DOL applications including new modules and geographies.
• Ensure timely resolution of incidents and requests from DOL business users.

Connaissances

IT team management

Stakeholder engagement

Customer-focused mindset

Communication skills

Analytical skills

Formation

Bachelor’s degree in Business, Computer Science, Engineering or related field

Master’s degree

Description du poste

In a nutshell

As Business Delivery Manager within our Digital OnLine (DOL) team you will lead a cross‑functional IT team closely aligned with business stakeholders. Your mission: drive user satisfaction, maximize application adoption, oversee deployments of new modules and geographies and ensure seamless incident and request management.

Where you will be based and what business you will support

Based in Nantes France; you will support our Eurofins Digital OnLine (DOL) team which is managing multiple eCommerce products. The team is continuously improving the applications to meet business demand and improve customer satisfaction.

Essential Job Duties and Responsibilities

Strategic Partnership & Communication

• Serve as a trusted business partner to DOL stakeholders and National Business Line leaders
• Lead DOL steering committees for high‑demand scopes
• Communicate proactively about new features, application health and incident trends
• Measure stakeholder satisfaction via NPS surveys

Deployment Leadership

• Manage two Business Solutions Delivery Leads
• Plan and execute deployments of DOL applications (new modules, new geographies)
• Oversee deployment preparation, customer onboarding, incident resolution, hand‑over to Support and stakeholder communication

Support Team Management

• Lead a support team comprising 1 Support Manager, 1 Problem Manager and 8 Support Analysts
• Ensure timely resolution of incidents and requests from DOL business users
• Promote proactive problem management to reduce incident recurrence
• Continuously improve support processes using KPI‑driven insights

Cross-Functional Collaboration

• Coordinate with Eurofins IT teams including infrastructure and application groups
• Align deployment and support efforts across organizational boundaries

Reporting lines (based in DOL's current set‑up)

• This role will report to DOL Program Manager

What can we do for you

• A competitive salary package including bonus and benefits
• Extensive on‑the‑job coaching and training opportunities
• Challenges within a multi‑cultural and cross‑regional team as part of the international and fast‑growing Eurofins organization
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged

Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering or related field; Master’s degree is a plus
• Previous experience in management of IT teams and delivering business‑facing solutions
• Strong business acumen and ability to engage with stakeholders from executives to end users
• Excellent communication skills (written and verbal)
• Customer‑focused mindset with a track record of managing expectations
• Highly organized, analytical, curious and adept at troubleshooting
• Ability to prioritise, multitask and manage time effectively
• Fluent in English

What else should you know

As the role and Eurofins teams are international please ensure to submit your application in English Language.

Additional Information

We support your development! If you feel you don’t match 100% of the requirements, don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity

Eurofins network of companies belief in strength and innovation through diversity and being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us

We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and, in addition to their initiatives, we also count on our dedicated carbon reduction team to help us achieve this goal.