BTM Head of Customer Success France and Benelux, BTM (LeanIX, Signavio) - F/M

SAP; Levallois-Perret; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

A leading technology firm in France is seeking a BTM Head of Customer Success for France and Benelux. You will lead a team focused on driving customer satisfaction and engagement, ensuring solution adoption and retention. Ideal candidates will be bilingual in French and English and have experience in cloud ERP transformation projects. Attractive benefits and career progression opportunities are provided.

Prestations

Constant learning and skill growth

Great benefits

Mentorship and development programs

Qualifications

• Bilingual proficiency in French and English is required.
• Experience in managing, delivering, or selling cloud ERP and transformation projects.
• Strong understanding of end-to-end processes and enterprise architecture is essential.

Responsabilités

• Lead a team of Customer Success Managers across France and Benelux.
• Drive solution consumption, renewals, and expansion KPIs.
• Create engaging customer communities in your region.

Connaissances

Bilingual proficiency in French and English

Experience in cloud ERP and transformation projects

Strong understanding of end-to-end processes

Proven success in leading high-performing teams

Excellent analytical, coaching, and communication skills

Description du poste

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Position: BTM Head of Customer Success France and Benelux

Organisation: SAP Business Transformation Management (LeanIX and Signavio)

What you’ll build

In this role, you’ll lead a team of Customer Success Managers across France and Benelux, driving a customer-first mindset and a client engagement model that empowers customers to succeed—not just stay. Your leadership will ensure strong adoption and consumption of BTM solutions, while meeting retention and renewal targets.

You’ll be responsible for:

• Executing strategy in the market units, including team coordination, customer escalations, and QBRs
• Driving solution consumption, renewals, and expansion KPIs
• Forecasting renewal and churn rates across strategic and digital segments
• Developing your team's expertise and supporting career progression
• Creating engaging customer communities in your region
• Facilitating collaboration across sales, post-sales, marketing, services, product, and partner teams
• Building executive-level relationships with selected customers
• Supporting the deployment of value identification and realization methodologies
• Leading organizational change following the LeanIX acquisition, helping your team expand networks and build stakeholder bridges

Your work will directly impact customer satisfaction, retention, and long-term value realization across SAP’s transformation portfolio.

What you bring

• Bilingual proficiency in French and English
• Experience in cloud ERP and transformation projects (managing, delivering, or selling)
• Strong understanding of end-to-end processes and enterprise architecture
• Proven success in leading high-performing teams and developing talentCustomer Value First mindset, thought leadership, and executive presence
• Ability to resolve complex customer issues and apply risk-mitigation strategies
• Excellent analytical, coaching, and communication skills

Where you belong

You’ll be part of one of the fastest-growing business segments in SAP, with access to exciting career growth opportunities. The team thrives on collaboration, innovation, and a shared commitment to customer success. You’ll work in a dynamic, hybrid environment with exposure to strategic leadership and cross-functional projects.

SAP invests in employee development through mentorship, learning programs, and career progression pathways. You’ll be empowered to grow your skills and make a meaningful impact.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Requisition ID: 437711 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid