Boulder Front Desk Supervisor

Golden Entertainment; France; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A hospitality company is seeking a Front Desk Supervisor in France to oversee daily front office operations. The ideal candidate will have previous supervisory experience in a front desk environment, excellent communication skills, and a strong commitment to guest service. Responsibilities include training staff, ensuring quality service, and handling guest complaints effectively. Competitive compensation offered.

Qualifications

• Previous experience in front desk and hospitality industry required.
• Supervisory experience to provide effective leadership to others.
• Ability to handle guest complaints effectively.
• Ability to work under little supervision and manage multiple priorities.

Responsabilités

• Supervise and train front office staff.
• Ensure guest satisfaction through service standards.
• Assist with planning hotel promotions and events.
• Investigate and resolve guest complaints.

Connaissances

Supervisory skills

Guest service skills

Communication skills

Organizational skills

Formation

High school graduate or equivalent

Some college preferred

Outils

LMS

Description du poste

Boulder Front Desk Supervisor

Arizona Charlie’s Boulder (Las Vegas, NV)

Description

Summary: Supervises the day‑to‑day operations of the front office during the assigned shift to ensure prompt and accurate service for guests and that all processes and procedures are performed appropriately. Performs the daily duties of a front desk agent in addition to supervisory duties.

Essential Functions

• Responsible for supervising, training, motivating, evaluating, scheduling, and disciplining front office staff. Assists Director of Hotel Operations with interviewing and hiring process.
• Ensures established standards of front office service are achieved and guest satisfaction is maintained.
• Ensures staff has the proper tools in place to successfully perform their job duties.
• Works with the Director of Hotel Operations in planning for hotel/casino promotions, special events and sales groups to ensure maximum utilization of room and block rates.
• Maintains necessary records and files; recommends changes in room rates as required.
• Investigates and resolves guest complaints and comments; follows up with the Director of Hotel Operations to resolve the matter to the guest’s satisfaction.
• Maintains established credit policies; takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits, and assists in any collection problems on overdue accounts.
• Follows all department, property, and company policies and procedures and provides the type of guest service and handling of job responsibilities as expected of the staff.
• Performs other duties as assigned.

Qualifications / Requirements

• Previous experience working in a front desk environment within the hospitality industry required.
• Previous experience in a supervisory or managerial capacity providing positive and effective leadership to others required.
• Previous supervisory experience in the front office of a hospitality and/or gaming company preferred.
• Previous experience with LMS preferred.
• Experience prioritizing and working with little direction or supervision.
• Experience with effective organization and time management involving multiple priorities.
• Excellent verbal and written communication skills.
• Outstanding guest service skills.
• Present a professional appearance.
• Ability to effectively communicate in small and large group situations, as well as one-on-one.
• Ability to communicate effectively in English.
• Ability to effectively present information to management.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to apply commonsense reasoning to a variety of situations.
• High school graduate or equivalent. Some college preferred.

Required Work Cards

N/A

Physical Requirements

• Sit at a desk or table (approx. 50% of the time).
• Walk, stand or stoop (approx. 50% of the time).
• Occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.
• Work for sustained periods of time maintaining concentrated attention to detail.
• Vision, speech, hearing, and literacy (critical).
• Work inside in a noisy, smoky, and hot or cold environment.
• Communicate via radio.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties are to be performed with or without reasonable accommodations.