Bilingual Technical Support Representative (English & Spanish)

KeyNest; France; Hybride; Confidentiel; Plein temps

Résumé du poste

A dynamic tech company is seeking a proactive Customer Support Representative to assist their growing community. This remote role requires fluency in English and Spanish to manage inquiries, resolve issues, and provide top-notch customer service. Ideal candidates will have 2-3 years of experience in customer service or technical support and excel in communication and problem-solving. Enjoy competitive compensation and the opportunity for career growth.

Prestations

100% remote position

Competitive compensation

Career growth opportunities

Qualifications

• Fluent in English and Spanish, both written and spoken.
• Prior experience in customer service or technical support.
• A calm, positive attitude when handling customer concerns.

Responsabilités

• Manage incoming customer inquiries across different communication channels.
• Make outbound calls to resolve customer and network issues.
• Investigate and resolve customer concerns in a professional manner.

Connaissances

Fluent English

Fluent Spanish

Excellent communication skills

Problem-solving skills

Description du poste

We're searching for a proactive Customer Support Representative who can fluently communicate in both English and Spanish to assist our growing community of hosts, guests, and partners. You'll serve as the friendly, knowledgeable voice of our company, helping customers resolve issues and understand our services through phone, email, and live chat.

Tasks

Your Day-to-Day Responsibilities

• Manage incoming customer inquiries across different communication channels
• Make outbound calls to resolve customer and network issues
• Offer step-by-step support with accounts, bookings, and payments
• Investigate and resolve customer concerns in a professional, empathetic manner
• Accurately log conversations, feedback, and outcomes in our internal systems
• Partner with other departments to troubleshoot complex technical or account issues
• Maintain a high standard of service with every interaction

Requirements

Who You Are

We're looking for someone who's passionate about helping people and confident in a fast-paced, tech-driven environment. The ideal candidate will bring:

• Fluent English and Spanish (both written and spoken — this is essential)
• Native/near-native level Spanish fluency for written communication is required
• Prior experience in customer service or technical support
• Minimum 2-3 years of customer service or technical support experience is required
• Familiarity with vacation rental or property management platforms (Airbnb, Booking.com, etc.)
• Excellent communication and problem-solving skills
• A calm, positive attitude when handling customer concerns
• Flexibility to work various shifts and time zones

Benefits

What You'll Gain

• The opportunity to influence and enhance the guest and host experience at a fast-scaling company
• Work with a global, supportive, and motivated team
• 100% remote position with potential for career growth
• Competitive compensation and benefits