B2B Coordinator

Fanatics; Paris; Hybride; EUR 42 000 - 60 000; Plein temps

Résumé du poste

Fanatics is seeking a B2B Coordinator to manage the full B2B order lifecycle for Paris-Saint-Germain B2B customers, coordinating with buying, logistics, invoicing, and supply chain teams.

You will act as the main contact for PSG B2B clients, updating product availability and proposing alternatives when needed, while maintaining data-driven insights to improve processes. This hybrid role is based in Paris, with in-office presence required three days per week.

Qualifications

• Preferred 2+ years of experience in a B2B, wholesale, or sales operations role.
• Experience using ERP software or similar order management systems, with the ability to manage data entry, extracts, and reporting.
• Knowledge of export processes and international shipping flows, including customs clearance and carrier coordination.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint, with the ability to build analytical reports and business presentations.
• Professional working proficiency in English; French language skills strongly preferred given the Paris-based customer base.
• Strong interest in sports merchandising or the broader sports industry.
• Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously in a fast-paced environment.

Responsabilités

• Manage full B2B order lifecycle for PSG B2B customers.
• Coordinate with internal teams: buying, logistics, invoicing, supply chain.
• Act as the primary contact for PSG B2B customers; provide product availability updates.
• Monitor shipments, escalate risks, and ensure on-time delivery.
• Support data-driven presentations and continuous improvement of data processes.

Connaissances

B2B experience

Sales operations

Strong communication

Highly organized

Customer-focused

English proficiency

French preferred

Outils

ERP software

Excel

PowerPoint

Description du poste

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW

The B2B Coordinator is responsible for managing the full B2B order lifecycle — from quotation and order placement through to final delivery — for Paris-Saint-Germain B2B customers in France and international markets. Acting as the primary point of contact for PSG B2B customers, this role bridges internal teams including buying, logistics, invoicing, and supply chain with external partners such as carriers and customs agents. The B2B Coordinator delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner closely with the UK B2B team, buying teams, and invoicing teams to ensure seamless order fulfillment and timely escalation when orders are at risk.
• Serve as the key internal liaison across supply chain, logistics, and commercial functions to align on priorities, stock availability, and delivery schedules.
• Support seasonal planning and product launch timelines by coordinating cross-functionally to secure supply and meet customer deadlines.

Fan & Customer Impact (Obsessed with Fans)

• Act as the primary point of contact for Paris-Saint-Germain B2B customers, responding to daily requests, providing product availability updates, and proposing alternatives when needed.
• Develop and maintain commercial materials such as product catalogues and order forms to support an efficient and professional customer experience.
• Monitor shipment claims and coordinate resolution, keeping customers and stakeholders informed on delivery status at every stage.
• Ensure pre-orders are placed and fulfilled in line with buying and customer deadlines, upholding on-time and in-full delivery standards.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Support the implementation of automation and operational best practices across B2B order management workflows.
• Analyse stock discrepancies and act as the point of contact for issue resolution, identifying root causes and driving corrective action.
• Support the creation of data-driven B2B business presentations that surface performance insights and inform commercial decisions.
• Contribute to continuous improvement of ERP and WMS data processes, including imports of new collections, pricing updates, and product classifications.

Ownership & Execution (Determined & Relentless Mindset)

• Manage the full B2B order management cycle including quotations, orders, and invoicing with accuracy and urgency.
• Maintain an up-to-date B2B order tracker, monitor backorders, and follow up on outstanding issues to ensure priorities are clearly communicated.
• Work daily with the logistics provider to monitor shipments, delivery schedules, and customs clearance, including export documentation where applicable.
• Track daily inbound and supplier arrival timelines to ensure client orders are fulfilled without disruption.

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Preferred 2+ years of experience in a B2B, wholesale, or sales operations role.
• Experience using ERP software or similar order management systems, with the ability to manage data entry, extracts, and reporting.
• Knowledge of export processes and international shipping flows, including customs clearance and carrier coordination.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint, with the ability to build analytical reports and business presentations.
• Professional working proficiency in English; French language skills strongly preferred given the Paris-based customer base.
• Strong interest in sports merchandising or the broader sports industry.
• Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously in a fast-paced environment.

WORK LOCATION

Hybrid: The primary place of performance of this role is the Company's office located in Paris, subject to the Company's current hybrid work policy. This role currently requires in-office presence 3 days per week.

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations worldwide—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: