Atoll Support Engineer

Forsk S.A.S.; Toulouse; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading software company in Toulouse is seeking a Support Engineer for its RF planning & optimisation software, Atoll. Candidates should have an MSc in wireless telecommunications and experience with radio planning software. Fluency in French and English is required, along with excellent customer service skills. This is a full-time position based at the company's headquarters in Toulouse.

Qualifications

• Experience with radio planning software.
• Strong customer service skills.
• Proficiency in technical communication.

Responsibilities

• Answer technical questions from customers.
• Analyze customer problem reports.
• Collaborate with sales and R&D teams.
• Provide support to distributors and partners.
• Stay updated on new software versions and wireless technologies.

Skills

Wireless telecommunications background

Customer service skills

Technical problem analysis

Fluent in French

Fluent in English

Education

MSc in a relevant field

Job description

Forsk is looking for a Support Engineer for its RF planning & optimisation software, Atoll.

As a member of our technical support team, your key responsabilities are:

• Answer technical questions submitted by customers through our MyForsk.com portal, by phone or by e-mail
• Analyse problem reports submitted by our customers, together with our testing and R&D teams
• Collaborate with our sales and R&D teams to understand customer requirements and ensure customer needs are met
• Provide support to our distributors and partners
• Stay up-to-date on Atoll new versions and modules, as well on wireless technologies (e.g. 5G)

Requirements

We are looking for candidates with a strong wireless telecommunications background (MSc), having experience with radio planning software.

Fluent French and English are required for this position, as well as excellent customer service skills.

Location: Forsk headquarters in Toulouse, France

Employment Type: Full-time

About Forsk

Forsk is an independent software company providing operators and vendors with wireless network design and optimisation products.

Atoll and Naos provide operators with a comprehensive framework for integrated, interactive, and fully automated wireless network planning and optimisation. Atoll and Naos are available through Forsk's offices and technical support centres in France, USA, and China, as well as through a worldwide network of distributors and partners.

Do you want your name to be retained on the mailing list for future updates?