Associate Store Leader, Saint Germain

ON.com; Paris; Sur place; EUR 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Personal self-care tools

Team-oriented atmosphere

Résumé du poste

ON.com is seeking an Associate Store Leader in Paris to drive operational excellence and team engagement. This role involves managing daily store operations, coaching the team on the customer experience philosophy, and enhancing store performance through data analysis. The ideal candidate has over 5 years of experience in premium retail and is fluent in both French and English. We emphasize a culture of growth, inclusivity, and well-being, ensuring all employees can thrive in a supportive environment.

Qualifications

• 5+ years of experience in retail leadership or high-touch service environments.
• Advanced problem-solving skills to address operational challenges.
• Expertise in delivering training and coaching to diverse team members.

Responsabilités

• Own floor management and daily store operations.
• Lead and coach the team on customer-centric philosophy.
• Analyze daily KPIs to improve store performance.

Connaissances

Retail leadership experience

Problem-solving skills

Team training and coaching

Fluency in French and English

Description du poste

As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail‑oriented approach and customer‑centric approach into daily practice, autonomously while championing your team’s successes.

Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.

Your Mission

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer‑centricity and service excellence in every interaction
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
• Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business‑related topics as a champion for professional development
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

Your story

• You bring 5+ years of experience in retail leadership or high‑touch service environments, specifically within premium or performance‑driven brands
• You demonstrate advanced problem‑solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
• You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
• You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
• You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross‑functional stakeholders
• You are fluent in French and English.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team‑oriented atmosphere, with access to personal self‑care for both physical and mental well‑being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.