About the Role
This role drives and supports retail initiatives to enhance operational excellence within retail stores, collaborating closely with regional retail management and store leadership. It is integral to the brand's growth as it expands its retail presence, with responsibilities spanning team development, performance management, inventory management, change management, communications, and SOP accountability. The position sits alongside Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team, and works with store teams to manage store workload, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities. The role offers the opportunity to shape and build the retail landscape and set a strong foundation for the future.
Key Responsibilities
- Ensure optimal stock levels and inventory accuracy by monitoring sell-through rates and product flow strategy in store.
- Plan visual change-outs in advance and address daily visual updates to optimise sell-through.
- Oversee talent-related matters including time tracking, payroll, absence, conduct, and performance.
- Ensure effective in-store training delivered by the training lead.
- Implement development plans for team leads to support professional growth and performance.
- Lead recruitment for lead advisors and advisors and deliver strong onboarding for new hires.
- Ensure optimum team coverage by creating and managing schedules.
- Implement action plans to maintain high team engagement based on engagement survey feedback.
- Maintain high stock accuracy and operational efficiency through effective BoH strategies, including leading the development and management of the BoH team.
- Ensure smooth transportation of products with the product operations team and oversee stock counts from preparation to investigation of discrepancies.
Required Experience & Qualifications
- 5+ years of relevant work experience in retail.
- Strong experience in project management, coordinating cross-functional teams from start to finish.
- Entrepreneurial growth mindset, eager to challenge the status quo with an appetite for relentless improvement.
- Strong organisational skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Proven ability to lead and develop high-performing teams.
- Adept at problem-solving and decision-making in a fast-paced environment.
- Demonstrate the Team Spirit by fostering a collaborative and positive team environment.
- Demonstrate the Positive Spirit through a strong commitment to providing exceptional customer service.
- Demonstrate the Explorer Spirit by embracing new ideas and initiatives to drive store success.
- Demonstrate the Athlete Spirit by upholding high standards of integrity and professionalism in all actions.
Preferred Skills
- Experience in the sports industry is a plus.
Salary
Minimum compensation package: €43,000 per year. Individual compensation packages may vary according to the candidate’s performance against pre-determined, role‑specific competencies and qualifications.
Benefits & Perks
- Environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate.
- Supportive, team‑oriented atmosphere.
- Access to personal self‑care for both physical and mental well‑being.
- A purpose‑led environment where each person is led by purpose.