Assistant Retail Performance Europe F/H - Stage

LVMH Group; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une maison de luxe recherche un stagiaire pour rejoindre l'équipe Performance de Vente en Europe. Vous contribuerez à des projets de transformation, au reporting sur les KPIs de vente au détail et à l'animation des programmes d'expérience client. Les candidats doivent être des étudiants en Management/Business BAC+4/5, avec une bonne maîtrise du français et de l'anglais.

Qualifications

• Étudiant en Management/Business avec une première expérience appréciée dans le commerce de détail.
• Compréhension des opérations de vente au détail et de l'expérience client est un plus.

Responsabilités

• Contribuer aux projets de transformation et à l'animation des programmes d'expérience client.
• Gérer le reporting et l'analyse des KPIs de vente au détail.
• Collaborer avec des parties prenantes diverses et soutenir l'équipe Europe.

Connaissances

Curiosité

Proactivité

Stratégique

Travail en équipe

Organisation

Méthodique

Rigoureux

Compréhension des opérations de vente au détail

Formation

BAC+4/5 en Management/Business

Description du poste

Assistant Retail Performance Europe F/H - Stage

“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.

*The Little Dictionary of Fashion

** Published in English as Talking About Fashion

This internship begins in July 2025 for a period of 6 months

Department Description

The Europe Retail Performance team aims at improving both Client and Staff Experience in Boutique. We support the business development & operations by working on digital & physical projects. These projects may be worldwide programs to be deployed in Europe zone with the support of Worldwide Retail Performance team or Europe initiatives identified and developed by the Europe team.

Additionally, the Retail Performance department plays a key role in the animation of communication tools inside the Europe zone to ensure coordination & impact.

Position

As part of the Retail Performance Team, the candidate will contribute to various transformation projects such as Retail digital tools (Retail, KPI's & Retail Communication), CRM applications, Omnichannel services, or any operational initiatives to improve efficiency, customer satisfaction and overall performance in store.

Under the guidance of Project Managers, she/he will contribute to the preparation, implementation & follow-up of the Retail Performance projects and others ad hoc missions (analyses, reporting, etc.).

Depending on the subjects, he/she will interact with many other stakeholders, especially Operations, Merchandising, Marketing, Training, HR, Supply Chain, etc.

Mission Description

Contribute to the animation and monitoring of Customer Experience programs:

• Provide weekly and monthly reporting
• Prepare analysis presentations for monthly meetings with General Managers and key stakeholders, as well as quarterly meetings with the Customer Experience community
• Be the main point of contact for Boutiques in managing requests and issues

Manage Retail KPIs reporting and analysis:

• Provide monthly reports on traffic counting, conversion rates, and cross-selling
• Monitor the performance of omnichannel services
• Analyze the adoption and performance of retail tools
• Conduct specific analyses for management and prepare supporting presentations

Actively contribute to the management of Europe communication tools (newsletter, internal shared platform, etc.):

• Coordinate the gathering of information & redaction of weekly newsletter articles (graphic highlighting, synthesis of information)
• Participate to monthly committee with all stakeholders to build the ongoing strategy
• Support Europe teams for any questions and resolution of incidents
• Collect feedbacks among teams and issue recommendations
• Support for set ups & tests for evolutions

Profile Required

Student BAC+4/5 in Management/Business

First experience in a retail environment would be appreciated in Boutique and/or in Headquarter

• Curious, proactive and strategic
• Team-focused with a desire to collaborate effectively
• Organized, methodical and rigorous
• Understanding of Retail Operations & Customer Experience is a plus

Other skills

• Fluent in French and English

The company Christian Dior Couture is committed to the respect of the privacy of each of his Talent. For any question concerning the protection of your personal data from Dior, please contact us at the following address: [e-mail]

Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.