Assistant Front Office Manager (Maldivian / Local Hire)

Accor; Issy-les-Moulineaux; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading hotel group in Île-de-France is searching for an experienced individual to manage Front Office operations at their location in Issy-les-Moulineaux. Responsibilities include overseeing guest services, coordinating with different departments, and maintaining high service standards. Candidates should possess a diploma in Hospitality Management and a minimum of 4-5 years of relevant experience, preferably in the Maldives. This role offers growth opportunities within the company and considerable employee benefits.

Prestations

Employee benefit card offering discounted rates in Accor Hotels Worldwide

Learning programs by Academy Accor

Opportunity to grow globally

Participation in Corporate Social Responsibility activities

Qualifications

• Minimum 4-5 years of relevant experience in a similar capacity.
• Past experience of working in the Maldives is preferred.
• Good reading, writing and oral proficiency in English; additional language an advantage.

Responsabilités

• Manage day-to-day operations of Front Office Department service.
• Assist Front Office Manager in coordinating smooth operation of departments.
• Liaise with departments to ensure high standard of service to guests.
• Conduct frequent checks on service quality standards and maintain guest relations.

Connaissances

Hospitality Management

English proficiency

Customer service

Formation

Diploma or Degree in Hospitality Management

Description du poste

Company Description

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage.

Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

Do what you love, care for the world dare to challenge the status quo! #BELIMITLESS

Job Description

• Manage day-to-day operations of Front Office Department service.
• To assist the Front Office Manager in planning, implementing, organizing and coordinating the smooth and efficient operation of the Front Office, Concierge and Guest Relations department on a daily basis.
• To assist the Front Office Manager in reading and taking immediate action on report relating to rooms allocated to Tour Operators from General Manager. To assist the Front Office Manager in allocating such rooms in a timely and orderly fashion.
• To liaise with Executive Housekeeper to ascertain readiness of rooms for accommodation.
• To liaise with all departments to ensure high standard of service to Guests.
• To assist the Front Office Manager in conducting monthly meetings relating to the following report : Overall Front Office P&L Financial results and cost control, Projects and new concepts, Operation results and difficulties, Changes in procedures,New management policy, Quality improvement / maintenance of standards, Guests survey comments, Productivity improvements.
• To react to all daily operating problems and complaints rose and to offer solutions and to report them to the FOM.
• To conduct frequent checks in indepartment concerning courtesy, service quality and ensure that all standards are maintained.
• To maintain effective and cordial Guests relations and to take the initiative to achieve service excellence.
• To assist the Front Office Manager in welcoming important guests or groups and to accompany them to the rooms.
• To supervise activities of Connector, to implement job allocations and to ensure an effective assistance to guests during check-in and check–out.
• To ensure that billings are done correctly on departure of guests.
• To ensure that maximum security is given to items left at the front office by guests.
• To converse with guests whenever possible to obtain feedback and suggestion for improvement.
• To assist the Front Office Manager in compiling records and statistics on room occupancy, analyses fluctuation, in case of low occupancy.
• To determine causes and consult the FOM on necessity of creating events to promote sales.

Qualifications

• Diploma or Degree in Hospitality Management
• Additional certification(s) in Tourism management will be an advantage
• Minimum 4-5 years of relevant experience in a similar capacity
• Past experience of working in the Maldives
• Good reading, writing and oral proficiency in English language.
• Additional language will be an advantage

Additional Information

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS