Assistant Digital Client Advisor - Internship F/H

Christian Dior Couture; Paris; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Based in our Client Services Center (west of Paris), the Client Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding quantitative and qualitative objectives.

Missions: Provide a positive, courteous, and pleasant client experience by incorporating all core brand values

Qualifications

• Bac+2 from a higher education institution.
• Experience in luxury client service, boutiques, hotels, or concierge.
• Languages: English plus one of French, German, Italian, Spanish, Dutch, Portuguese or Arabic (C2).

Responsabilités

• Provide best-in-class client service by listening and responding to client needs with empathetic communication across multiple channels.
• Meet and exceed quantitative and qualitative objectives.
• Provide professional service via phone, email, social media and written correspondence; adhere to Dior policies and processes.
• Demonstrate brand awareness and product knowledge in client interactions.
• Support KPI achievement and nurture relationships within the Dior network.

Connaissances

Empathetic communication

Client-first mindset

Multi-tasking

Schedule adaptability

Excellent communication

Formation

Bac+2 higher education

Outils

Microsoft Office

Salesforce

Description du poste

Position

From the House of Dreams to the House of Talents

« Quoi que vous fassiez - pour le travail ou le plaisir - faites-le avec passion ! Vivez avec passion... »* Christian Dior

Christian Dior fut le couturier du rêve. Dès la fondation de sa Maison en 1947, marquée par la révolution du New Look, il métamorphose ses songes en de merveilleuses créations. Son esprit visionnaire n’a eu de cesse de magnifier les femmes du monde entier, inspirant aujourd’hui et plus que jamais ses successeurs. « Le tissu est le seul véhicule de nos rêves (…). La mode, en somme, est issue d’un rêve, et le rêve, c’est une évasion », écrivait-il dans son ouvrage Je suis couturier. Au fil de ses collections, Monsieur Dior est devenu le démiurge du bonheur de ses muses.

• Le Petit Dictionnaire de la Mode

Job responsibilities

Based in our Client Services Center (west of Paris), the Client Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding quantitative and qualitative objectives.

Missions:

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service in order to resolve client issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all client communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with clients.
• Pay particular and daily attention to all personalization actions which will enrich the relationship with our customers.
• Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones.
• Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience…)
• Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

Starting in January 2027 for 6 months .

Profile

REQUIREMENTS :

• Education and experience:
• Bac+2 required from a higher education
• Previous experience in luxury (client service, boutiques, hotels, or concierge)
• Languages : On top of English, additional language mandatory: French or German, Italian, Spanish, Dutch, Portuguese, Arabic (C2 level)
• Hard Skills:
• Proficient in Microsoft Office
• Salesforce knowledge a plus
• Soft skills & motivation:
• A passion for Christian Dior and our collections
• Strong sales negotiation skills
• Able to multi-task and prioritize competing tasks
• Able to work a varied schedule
• Clear demonstration of a client-first mind-set

CHRISTIAN DIOR
MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.

Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.