Artists Support & Success Internship (Jan June 2027)

Groover; Paris; On-site; EUR 26,000 - 36,000; Full time

Job summary

Groover is seeking a proactive customer support agent to assist artists worldwide. You will respond to queries, troubleshoot issues, and maintain high support standards in a collaborative environment.

We value clear communication in English and French, empathy, and a passion for music. Flexible schedule and a supportive team culture help you grow with Groover.

Qualifications

• Adaptable and versatile in handling support tasks.
• Strong problem-solving abilities.
• Fast learner able to pick up processes quickly.
• Excellent writing skills.
• Empathetic and caring approach to customers.
• Proficient in English and French.
• Experience in customer support.
• Passion for customer service in the music industry (nice to have).

Responsibilities

• Respond to customer support queries from artists with empathetic assistance.
• Troubleshoot issues and identify solutions in a timely manner.
• Collaborate with the support team to ensure a smooth workflow.
• Engage with artists and address their concerns with clear explanations.
• Document common issues or feedback.
• Contribute to improving AI agent, support workflows and FAQ.
• Work on success topics to drive activation, retention and referrals.
• Filter NPS survey replies and reporting.
• Prepare marketing emails and campaigns to our users.
• Participate in referral and reputation strategy and develop the program.
• Contribute to activation and retention processes.

Skills

Adaptable

Problem solver

Fast learner

Good writing skills

Empathetic and caring

English and French

Experience in customer support

Music industry passion

Job description

Join our team at Groover and help us deliver top-tier support to artists worldwide! We can be flexible with the schedule.

Missions

Your main role at Groover is ensuring that artists receive the help they need and maintaining high support standards.

• Responding to customer support queries from artists, providing them with helpful, empathetic assistance
• Troubleshooting issues and identifying solutions in a timely manner
• Working closely with the rest of the support team to ensure a smooth workflow
• Engaging with artists and addressing their concerns, while understanding their needs and providing clear explanations
• Assisting with various tasks as needed, including documenting common issues or feedback
• Contributing to improving our AI agent, support workflows and FAQ

You will also work on success related topics with your team to drive activation, retention and referral.

• Working on filtering NPS survey replies and reporting
• Preparing marketing emails and campaigns to our users
• Participating in the referral and reputation strategy and developing the program
• Contributing to general activation and retention processes

• Adaptable [Must Have]
• Problem solver [Must Have]
• Fast learner [Must Have]
• Good writing skills [Must Have]
• Empathetic and caring [Must Have]
• Good level of English and French [Must Have]
• Experience in customer support [Must Have]
• Someone who is passionate about customer service and the music industry. [Nice to Have]