Apprenti(e) Customer Acquisition & Retention

SmartRecruiters, Inc.; Issy-les-Moulineaux; On-site; EUR 12,000 - 18,000; Part time

Benefits offered by this job

Heartist Card discounts

Navigo pass reimbursement

Remote working allowance

Equipment allowance €250

Job summary

Accor is seeking a proactive student intern to support internal communication, reporting, and content creation for our e-commerce team. You will draft presentations, dashboards, and engaging materials that inform stakeholders and keep projects on track.

You will collaborate with marketing to align user journeys, create campaign assets, and explore AI-powered tools to streamline workflows. This role offers exposure to global hospitality brands and hands-on experience in a fast-paced,

Qualifications

• Master's or Bachelor’s student in Digital Business, E-commerce, or related field.
• Fluent in English with strong communication and reporting skills.
• Attention to UX, brand consistency and user journeys.
• Curious about AI tools and willing to test time-saving shortcuts.
• Strong organization and ability to manage multiple tasks.
• Outgoing, collaborative mindset to work with multiple teams.

Responsibilities

• Prepare internal updates, roadmaps and KPI reports for stakeholders.
• Create marketing content assets and align with user journeys across channels.
• Scout AI tools, automate repetitive tasks, and share best practices.

Skills

Communication & Reporting

UX & Brand Sensitivity

AI & Tech Savvy

Organization

Collaborative Mindset

Education

Master's or Bachelor's student in Digital Business, E-commerce, or related field

Job description

• Full-time
• Job-Category: e-Commerce
• Job Type: Apprenticeship

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Key Responsibilities

1. Internal Communication & Reporting

• Project Updates: Gather updates from the e-commerce team and draft engaging internal presentations, project roadmaps, and achievement summaries for stakeholders, including top management
• Reporting & Dashboards: Help compile, format, and distribute key performance indicators (KPIs), performance reports, and project tracking dashboards to keep stakeholders regularly informed of e-commerce progress and impact

2. Content Creation & User Journey Alignment

• Campaign Assets: Create engaging content concepts and marketing assets across digital channels. Collaborate with marketing teams to develop compelling messages, adapt content for different audiences and markets, and leverage AI tools to accelerate content ideation while ensuring brand consistency and performance-driven communication
• User Journey Safeguarding: Cross-check assets and content placement across our digital touchpoints to ensure a seamless, logical, and high-quality user experience (UX) for our customers

3. AI Integration & Process Efficiency

• AI Tool Scouting & Testing: Explore and test emerging AI tools (such as generative AI for copywriting, automated translation tools, or AI-powered design assistants) to support daily team operations.
• Process Automation (Quick Wins): Identify repetitive manual tasks within our reporting, communication, or asset review workflows and propose smart, AI-driven automation shortcuts to save the team time.
• AI Best Practices Sharing: Act as the team’s "AI champion" by sharing tips, prompt templates, and best practices to help team members integrate AI tools into their daily routines safely and efficiently.

Qualifications

Who You Are (Profile & Requirements)

• Education: Master's or Bachelor’s student in Digital Business, E-commerce, Communication, or a related field.
• Communication & Reporting: Excellent written and verbal communication skills (fluent in English), with the ability to simplify complex technical topics for non-technical audiences.
• UX & Brand Sensitivity: A sharp eye for detail, design consistency, and a basic understanding of user journeys
• AI & Tech Savvy: Highly curious about AI tools (e.g., ChatGPT, Copilot, automation tools) with a proactive mindset to test and implement time-saving shortcuts.
• Organization: Strong organizational and project management skills; ability to manage multiple small tasks and meet deadlines.
• Collaborative Mindset: An outgoing, curious personality with great interpersonal skills to easily connect with different teams

Additional Information

• Heartist Card: discounted rates at the Group’s restaurants and hotels, as well as with selected partner brands.
• 75% reimbursement of the Navigo pass
• Remote working allowance and a €250 equipment allowance

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