Alerts & Monitoring Escalations Engineer (Level 2)

Datadog, Inc.; France; Hybrid; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Datadog, Inc. is seeking a Technical Escalation Engineer to serve as the global expert on alerting and monitoring within the Technical Solutions team.

You will support TSEs and customers in building reliable monitors and own investigations into escalations, identifying root causes across metrics and backend logic. You will collaborate with Product and Engineering to enhance monitor behavior, develop scalable diagnostics, and lead enablement efforts for teams worldwide, in a fast-paced,

Qualifikationen

• Experienced in debugging alert misfires, delayed or missing notifications, noisy monitors, and complex alerting logic involving scopes, groups, and recovery thresholds.
• Comfortable interpreting how data aggregation, gaps, or late points affect alert evaluation and incident response.
• Confident navigating APIs, tagging strategies, downtime configurations, and best practices for scalable alerting.

Aufgaben

• Become the global expert on Alerting & Monitoring within the Technical Solutions team, supporting TSEs and customers in building reliable, actionable monitors.
• Own investigations into alert-related escalations, identifying root causes across metric behavior, configuration edge cases, and backend evaluation logic.
• Collaborate with Product and Engineering to flag inconsistent monitor behavior, propose enhancements, and ensure alignment with user expectations.
• Develop scalable diagnostics, reusable response strategies, and field-ready resources to shorten time to resolution.
• Lead enablement efforts, from async training to live office hours, ensuring that Solutions teams worldwide understand the company’s alerting system.

Kenntnisse

Alerting & Monitoring expertise

Troubleshooting & root cause

APIs

Jobbeschreibung

Datadog, Inc. is seeking a Technical Escalation Engineer to serve as the global expert on alerting and monitoring within the Technical Solutions team.

You will support TSEs and customers in building reliable monitors and own investigations into escalations, identifying root causes across metrics and backend logic. You will collaborate with Product and Engineering to enhance monitor behavior, develop scalable diagnostics, and lead enablement efforts for teams worldwide, in a fast-paced,